GolfGTIforum.co.uk
Model specific boards => Golf mk6 => Topic started by: arj7 on 20 November 2012, 15:28
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Hi
Il try to make this as less longwinded as possible so here goes.
I bought a GTD earlier this year (privately) and it had an RNS 510 in it.
Anyway some weeks/months later I was having little issues. Such as the media freezing on system starting and media in general not being able to work. Or the navigation saying "please insert navigation dvd" even though the maps are installed on the HDD.
I went to VW about my problems cut along story short turns out the original unit was a RCD310 (or something similar). Therefore this unit has been retrofitted, so VW are not liable under warranty and as such will need to charge me for repairs.
My issue is that if they are not liable what are my options with regards to it?
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Not personally come across these issues. I would post on vwnavi and/or gpsunderground as they have RNS510 specific forums. Worst case, you can get a replacement RNS510 for £500-600 off eBay. Best case? A firmware update might help. What version RNS is it? What firmware is it running?
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Have to add that updating the firmware poses a risk of bricking the unit. I recently did it and bricked mine & I had to buy a replacement mainboard for £220ish and fit it. The bricked mainboard is currently in Germany while they try to flash it and recover it, so I can resell it on eBay and get back some of my money.
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Have you tried contacting the seller?
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Have you tried contacting the seller?
The unit had been retro fitted into a car that he bought privately by it's previous owner. I doubt the previous owner will want to know.
I think it would be a case of biting the bullet and buying a new one from a reputable source for the £5-600 mark. You can always sell the old one on for repair to get some money back.
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Ok from what I know it's a version c manufactured in 2011.
The problem was it was running a lower firmware than it should have been originally, now it's running a 2660.
I'm worried about bricking it, and it maybe the unit is faulty I'm not sure.
Spoke to VW they go £2,000!
VW said they would charge me £60 to try a firmware update no guarantee that will work though, I don't want to spend money on repairs if they don't know how to fix it or if the unit is faulty.
Original owner is going to say not his problem I suspect when I get in touch.
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If you bought the car privately I doubt there is any liability on the previous seller.
I had issues on mine where, when the ipod was changing tracks it would stutter or not update the display on the head unit with the new song. Mine was retrofitted but when I took the car in for a service, I told them my issues and they updated the firmware on the MDI and also on the head unit.
I wasn't expecting them to as I retrofitted it so maybe worthwhile trying another garage or trying when its in for a service.
Have you tried updating the MDI although it doesn't sound like that if the unit is asking for the navigation disk all the time. Or have you tried reinstalling the navigation disk? Worth a go.
Incidentally my problem with the stuttering playback when the songs changed was down to the settings on itunes.
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To be fair phone, radio, settings nav (most of the time) work.
My issue is the mdi and the iPod, obviously the problem is I need some more diagnosis. But as its retro fitted VW will charge me 60 quid for the privilege and there's no guarantee.
Could be a firmware issue could be a number of things. :(
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You obviously never read what i wrote properly, :laugh: VW upgraded my firmware on the RNS510 and MDI on the car for free even although I had retrofitted it. :whistle:
Try another garage or wait till you have a service dues as they are more likely to do it then.
You can update your own MDI here http://www.my-gti.com/?s=mdi&submit.x=0&submit.y=0
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You obviously never read what i wrote properly, :laugh: VW upgraded my firmware on the RNS510 and MDI on the car for free even although I had retrofitted it. :whistle:
Try another garage or wait till you have a service dues as they are more likely to do it then.
You can update your own MDI here http://www.my-gti.com/?s=mdi&submit.x=0&submit.y=0
This is what Im saying they said they would try a firmware update but will charge me for it.
Which MDI upgrade should I try should I go for the very latest one?
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Where is the head and brick wall emotican :grin:
You missed the bit "Try another dealer"
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My bad!
Yeah I could do, but wont they just do checks on the car and be like the car was not fitted with this originally or do you not think so?
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Ok from what I know it's a version c manufactured in 2011.
The problem was it was running a lower firmware than it should have been originally, now it's running a 2660.
I'm worried about bricking it, and it maybe the unit is faulty I'm not sure.
Spoke to VW they go £2,000!
VW said they would charge me £60 to try a firmware update no guarantee that will work though, I don't want to spend money on repairs if they don't know how to fix it or if the unit is faulty.
Original owner is going to say not his problem I suspect when I get in touch.
If the unit is 2011 is it not covered by a 3 yr warranty?
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I doubt it most likely be 12 months at best.
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I would work my way up one MDI firmware update at a time, testing to see if it solves any issues at each update, once its solved don't bother updating anymore. Thats what I did fortunatly it solved the "Cant remember where I left off with the hard drive on USB" on the first update. So I left it there. If someone has a VCDS that can scan the car for you it will tell you the firmware version of the MDI.
What year is the car? as the chances are the MDI's never been updated?
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I would work my way up one MDI firmware update at a time, testing to see if it solves any issues at each update, once its solved don't bother updating anymore. Thats what I did fortunatly it solved the "Cant remember where I left off with the hard drive on USB" on the first update. So I left it there. If someone has a VCDS that can scan the car for you it will tell you the firmware version of the MDI.
What year is the car? as the chances are the MDI's never been updated?
Which MDI firmware should I start with then?
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Anyone with a VCDS nearby? maybe? at least its a good start, I see its a 2012 GTD what month was it registered/built? i.e. the http://www.my-gti.com/category/in-car-entertainment/mdi (http://www.my-gti.com/category/in-car-entertainment/mdi) gives you an idea on date.
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Maybe its worth trolling through this lot too http://www.my-gti.com/category/in-car-entertainment/rns-510-in-car-entertainment (http://www.my-gti.com/category/in-car-entertainment/rns-510-in-car-entertainment)
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Anyone with a VCDS nearby? maybe? at least its a good start, I see its a 2012 GTD what month was it registered/built? i.e. the http://www.my-gti.com/category/in-car-entertainment/mdi (http://www.my-gti.com/category/in-car-entertainment/mdi) gives you an idea on date.
Its been retrofitted by previous owner, see the first few posts.
I contacted like 6-7 off this forum no one replied :(
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My bad!
Yeah I could do, but wont they just do checks on the car and be like the car was not fitted with this originally or do you not think so?
That is why I said mine was retrofitted and they updated mine. Its just your luck but there is nothing to stop you trying a few dealers.
If you are going to the dealers with some other work then they are more than likely to try and sort it for you.
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If no joy with your local dealers, you're not too far away from Doc so you could pop in and he'll take a look with his VCDS and at least you know your starting point.
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Where is the head and brick wall emotican :grin:
You missed the bit "Try another dealer"
Here it is Steve (http://smileydatabase.com/s/actions1.gif)
Sorry cudnt resist :laugh:
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:grin: Thats the one :laugh:
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If no joy with your local dealers, you're not too far away from Doc so you could pop in and he'll take a look with his VCDS and at least you know your starting point.
I asked Doc he said he didnt have an idea.
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Bit of an update, contacted the previous owner he said VW installed it.
My local VW said if they had proof via an invoice they maybe able to do something in terms of warranty.
So bit of a waiting game.
Spoke to someone else described my problems and he said;
This clearly is a hardware problem. It can be as simple as dying HDD, but there are some other components which can be faulty too, like PSU/amplifier board or bad soldering joint somewhere on motherboard.