GolfGTIforum.co.uk
Model specific boards => Golf mk5 => Topic started by: hurricane on 23 August 2011, 19:33
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Hey guys first post on here - have watched the forum for a while!
Took my pride and joy (2008 Edition 30) into the garage today for a major servicing having just reached 45000 miles.
Having booked in for the full package - Major service plus brake fluid change. (also bought next years minor service +mot for an extra £100)
However got a call from the garage saying that they had stripped the thread on the two rear brake calipers, meaning replacement was required at nearly £500. I did argue the toss with them and got offered 40% off due to FSH/ only just being out of warrently.
Any thoughts??
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Yes. Escalate it and demand that they replace and repair them. It was their fault, therefore they are liable.
Demand a courtesy car until it is fixed. Oh and regardless of what happens, get VWUK customer services involved.
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Sorry they stripped the threads? If they haven't been touched since thy left the factory I'd be telling them to FRO and replace them at their cost.
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What they said I work at vdub main dealers and if we mess up then our department pays not the customer.
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Thanks for the advice guys!
Yes car has only ever been serviced at this garage (eurocanterbury) bar one minor service at a Bromley. I havent checked the log book but I seem to remember the brake fluid was changed at a previou service - can anyone confirm as it has followed the log book.
Only got informed of the issue at 4pm when I was due to pick the car up at 4.30, so didnt have alot of time to think through the issue. The service salesman - mentioned that it may have been due to previous over tightening of the bleed valves.
I asked them to get a replacement set of red calipers on order and now I have a lovely 1.2 polo courtesy car ;-( until this issue is resolved - as they couldnt show me the damaged calipers due to the car being on the floor with the wheels on.
Any tips and advice as I wasnt sure if I had a leg to stand on.....
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They broke it, they fix it.
Your car went it with working callipers, then it should return to you with working callipers
:smiley:
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They broke it, they fix it.
Your car went it with working callipers, then it should return to you with working callipers
:smiley:
+1 on this
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They broke it, they fix it.
Your car went it with working callipers, then it should return to you with working callipers
:smiley:
+1 on this
+2!
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They broke it, they fix it.
Your car went it with working callipers, then it should return to you with working callipers
:smiley:
+1 on this
+2!
Do not pay they broke it so they fix it, simples
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also why have they put the wheels on if the calipers are damaged and leaking
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They broke it, they fix it.
Your car went it with working callipers, then it should return to you with working callipers
:smiley:
+1 on this
+2!
Yep, do not pay they broke it so they fix it, simples
I'm going say +4 even though I said this in the first reply, but I need more post count.
:laugh:
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They broke it, they fix it.
Your car went it with working calipers, then it should return to you with working callipers
:smiley:
+1 on this
+2!
Yep, do not pay they broke it so they fix it, simples
I'm going say +4 even though I said this in the first reply, but I need more post count.
:laugh:
+5
THEY stripped the callipers and then asked you for £500 for replacements!!! Are they having a laugh!!!
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+6 HTHs
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+7, or why cant they re-tap the threads?
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+8
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+9 go the whole hog, demand a new car.
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Not a Mk6 Cabrio though.
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If they do try to make you pay just tell them that your going to contact Vw customer services and kick up a fuss also wright a letter to the manager of the Vw site venting your anger at him that normally works. They break they fix!
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any news?
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Quick Update,
I have contacted VW customer services - who have given me a good will jesture of 60% off.
But in the mean time have still been charged £280 without my consent from the garage.
Also quick question but has anyone else ever got their car back from the garage and thought it looked like a 4 year old cleaned it and missed most of the dirt?
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60%?? Sod that!!
Contact them again and point out that the GARAGE is at fault, not you and that you want 100% of the compensation. Otherwise explain that you will get Trading Standards involved which i'm sure the garage and VW will be delighted at
You should not pay for their cockup!!
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Euro Canterbury are an arse. My other half got a brand new car from there, they did a recall and they had the rudeness to charge her for the courtesy car.
I went in there going bonkers they gave the money back. Just be plane rude when ur in there, they soon get the hint lol
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Also quick question but has anyone else ever got their car back from the garage and thought it looked like a 4 year old cleaned it and missed most of the dirt?
Yes, used to happen all the time until I complained about it. On service paperwork it would list that car had been hoovered and washed but it was still filfthy. Add that to your grievance list when you speak to VW!
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60%?? Sod that!!
Contact them again and point out that the GARAGE is at fault, not you and that you want 100% of the compensation. Otherwise explain that you will get Trading Standards involved which i'm sure the garage and VW will be delighted at
You should not pay for their cockup!!
That says it all!!!
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Right not happy,
Just had a long chat with the VW customer services girl, who was not helpful at all. The previous case manager who was helpful has now left!
VW say that the work undertaken is at the owners risk and for that reason I should be expected to pay for replacement calipers....
They stated that the car was out of warrenty and a guesture of 60% has been made - end of story.
Er help..?
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Get back on to VW UK and ask for your complaint to be escalated.
You don't take one of their own cars to their own service station and expect them to do something as stupid as that and then say, "sorry guv, that's your problem"
Get on to trading standards as well, see if you can get a case number and then ring VW UK back quoting it.
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Get back on to VW UK and ask for your complaint to be escalated.
You don't take one of their own cars to their own service station and expect them to do something as stupid as that and then say, "sorry guv, that's your problem"
Get on to trading standards as well, see if you can get a case number and then ring VW UK back quoting it.
This! I cannot believe that they are even trying to fob you off with this...absolutely outrageous :shocked:
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Right been speaking with my missus on this (she works for Trading Standards)
Whilst its not unreasonable for VW to ask you to contribute towards the cost of the PARTS (not labour) the amount you have been asked to pay is totally unreasonable.
Reason is for what she has said is that you have brand new replacement parts. If they had replaced them with used parts then asking you to pay any amount is totally unacceptable.
However, Linzi has said that you should push the garage / VW for 100% compensation as at the end of the day the garage has cocked up the repair on something they do day in, day out. Also make sure that you have only paid towards the PARTS COST, you should NOT pay anything towards labour to rectify the problem
Keep hassling them :afro:
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As Rhyso said keep on to them :smiley: