GolfGTIforum.co.uk
Model specific boards => Golf mk6 => Topic started by: cjp64 on 23 June 2010, 20:58
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Gents, I am about to collect my new GTI. I mentioned to the dealer that I was assuming that the car would come with a full tank of petrol. They said "you'll get what is in the car". Given that I am spending around £30K on the car, have waited over 6 months for it to be manufactured/delivered and that they have had my deposit for that period of time, I was a bit surprised and disappointed by that answer. What is your experience?
Thanks.
CJP64 :smiley:
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This should have been agreed when you made the deal, just before you signed on the dotted line!! I always do this before I sign including mats, and any extras like servicing !! I would ask them to make a good will gesture or you will take your business elsewhere?? :cool:
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I waited over 8 months for mine, and got £20 worth of fuel.
Oh, and a bottle of Champagne and they paid for a nice meal for me and the other half too, which was a nice gesture.
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When I got my R32 new in 2006 it just had enough fuel to get me to the petrol station up the road, bloody VW Oldham!
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They don't call em stealers for nothin mate! There was a 3rd of a tank in mine, although they did give me some rubber mats but a set of 50 quid mats on a 26 grand car is a bit of a windup. @ steve you should get carpet mats with yer car anyway.
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Mine was right on the full line. As soon as I left the showroom, it started going down. I thought they'd JUST filled it enough so it looked full.
On the last few cars I've had they do about 50-70 miles before the needle moved - and then plummeted down!
My new one seems to move at a realistic pace - and does just move as soon as you've done 5 miles!!
So I DID get a full tank!!
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I got absolutely nothing. Did get a cracking deal though.
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I got absolutely nothing. Did get a cracking deal though.
That's coz they so you coming :grin:
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I got absolutely nothing. Did get a cracking deal though.
That's coz they so you coming :grin:
what a prick you are.
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I asked for mats or a loadliner as part of the deal. They told me "no chance". But I did get a few hundred pounds discount by going through Broadspeed. So, not too bad, I suppose. I've appealed to the dealer's better nature, so we'll see what happens. :smiley:
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The petrol gauge flies down in the mk6! Pretty sure it's just cos the scales massive though, I always end up doin a double take cos I think it's used loads but it's just an 8th of a tank gone!
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Gents, I am about to collect my new GTI. I mentioned to the dealer that I was assuming that the car would come with a full tank of petrol. They said "you'll get what is in the car". Given that I am spending around £30K on the car, have waited over 6 months for it to be manufactured/delivered and that they have had my deposit for that period of time, I was a bit surprised and disappointed by that answer. What is your experience?
Thanks.
CJP64 :smiley:
I can guarantee you will get a full tank of fuel when they explain about the customer satisfaction survey you start giving them a sh!t score say 3 out of 5 in each of the three questions they will give you a tank then. But you should of agreed it when you did the deal...........
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i got a 1/4 tank and that's was going to be it but i asked for at least something and they gave me a teddy :huh:
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Yes, I've heard about the customer satisfaction survey. They've told me that if I give them a bad score, they lose commission. I don't want to "threaten" them with a bad score, but you'd have thought that they would not risk it just for a few pounds' worth of petrol. :lipsrsealed:
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So for the sake of filling your tank up a really bad score could cost them thousands.................. it is not fair on the dealer if you dont give them top marks if they really have been good. The customer satisfaction makes up a small percentage of there entire margin on all cars delivered in that qtr and certaibly us salesman are rewarded if we keep the score at %100. SO do the right thing and score them 100% and think next time I will negotiate a tank of fuel which at the end of the day is £60 or so and has to come from somewhere.
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Lee do all dealers hand out a customer satisfaction survey?
I never received a thing.
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i believe you get a call from the VW HQ
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i believe you get a call from the VW HQ
I've bought 2 VW's over the last 3 years brand new - and have never had a CS Survey.
Just as well for the dealer I would say :lipsrsealed:
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When I picked up my car the sales guy mentioned the CS Survey, saying VW might be in touch, and how a less than perfect score would lose commission. It was all a bit cloak and dagger, outside the showroom in hushed tones.
Getting a free boot liner has never been so easy, and I never did get that call...
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Gents, I am about to collect my new GTI. I mentioned to the dealer that I was assuming that the car would come with a full tank of petrol. They said "you'll get what is in the car". Given that I am spending around £30K on the car, have waited over 6 months for it to be manufactured/delivered and that they have had my deposit for that period of time, I was a bit surprised and disappointed by that answer. What is your experience?
Thanks.
CJP64 :smiley:
I got 10 litres!
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Thanks all. It seems to me like VW are not being very generous with customers who are paying them a considerable amount of money. :sad:
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Lee do all dealers hand out a customer satisfaction survey?
I never received a thing.
There is nothing that VW give us to fill out when you pick up your car. But we like to make every customer aware of it, they try and contact most people that pick up a new car providing they have the right number in the first place ; ) and ask them 3 important questions to the dealer
Your overall satisfaction scored 1-5 top mark being completely satisfied
Would you recommend your dealer 1-5 top mark definitely
Would you repurchase from your retail 1-5 top mark definitely
We dealers have to keep this above 95% for the entire quarter other wise I think we either loose or gain around 0.75% of margin on every new car delivered from that business including fleet! So can have a massive impact. So there is a incentive for every dealer to make sure they look after the customers or if they give you a bad score then you will loose out. However loads of dealers got caught changing customers number and got fined tens of thousands. If you look after your customers and keep them informed however good or bad it is and they in return they give you top marks on the satisfaction survey your dealer can be more competitive over a sh!te dealer who doesnt look after them as they will have 0.75% more margin available.
Trust me if I had a customer not give me top marks I would feel personally let down as I will do everything I can for them whilst they have got a car on order, also I get £200 a month more if my score is 100% so I would fill your car for you ; ) providing it wasnt a touareg.
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with mine the dealer pre-argreed to deliver it with a full tank on the original order.
on the day of collection the car had about a quarter tank - good on the agreement we drove it to the local BP and he filled it up with the dealer's fuel card
i think it lasted me about 2 weeks :undecided:
also without asking i got a bottle of bubbly - so nice of the dealer - i still haven't opened it yet.
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Lee do all dealers hand out a customer satisfaction survey?
I never received a thing.
There is nothing that VW give us to fill out when you pick up your car. But we like to make every customer aware of it, they try and contact most people that pick up a new car providing they have the right number in the first place ; ) and ask them 3 important questions to the dealer
Your overall satisfaction scored 1-5 top mark being completely satisfied
Would you recommend your dealer 1-5 top mark definitely
Would you repurchase from your retail 1-5 top mark definitely
We dealers have to keep this above 95% for the entire quarter other wise I think we either loose or gain around 0.75% of margin on every new car delivered from that business including fleet! So can have a massive impact. So there is a incentive for every dealer to make sure they look after the customers or if they give you a bad score then you will loose out. However loads of dealers got caught changing customers number and got fined tens of thousands. If you look after your customers and keep them informed however good or bad it is and they in return they give you top marks on the satisfaction survey your dealer can be more competitive over a sh!te dealer who doesnt look after them as they will have 0.75% more margin available.
Trust me if I had a customer not give me top marks I would feel personally let down as I will do everything I can for them whilst they have got a car on order, also I get £200 a month more if my score is 100% so I would fill your car for you ; ) providing it wasnt a touareg.
Evo, my dealer did exactly what you describe above and did mention that the dealership would lose money if they didn't get top marks. I gave them top marks because the salesman I dealt with couldn't have been more helpful and constantly kept me updated. OK, so they only gave me 10 litres of juice, but that's not a big deal, plus they gave me some discount on accessories I purchased; the overall experience was very good. I'll reserve judgement on after sales service until I've experienced more of it, but so far I have had good response to my questions and the front desk service dept ladies [and men] seem reasonably knowledgable on the product.
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Lee do all dealers hand out a customer satisfaction survey?
I never received a thing.
Well I had one when I picked mine up and I filled it out while I was there. They also said VW could ring you in the next few days just to see if you are satified with your purchase, they didn't. One of the blokes at work bought a new Polo a couple of years ago and VW rang him. :wink:
Oh I had a third of a tank showing on the gauge when I picked mine up.
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Lee do all dealers hand out a customer satisfaction survey?
I never received a thing.
There is nothing that VW give us to fill out when you pick up your car. But we like to make every customer aware of it, they try and contact most people that pick up a new car providing they have the right number in the first place ; ) and ask them 3 important questions to the dealer
Your overall satisfaction scored 1-5 top mark being completely satisfied
Would you recommend your dealer 1-5 top mark definitely
Would you repurchase from your retail 1-5 top mark definitely
We dealers have to keep this above 95% for the entire quarter other wise I think we either loose or gain around 0.75% of margin on every new car delivered from that business including fleet! So can have a massive impact. So there is a incentive for every dealer to make sure they look after the customers or if they give you a bad score then you will loose out. However loads of dealers got caught changing customers number and got fined tens of thousands. If you look after your customers and keep them informed however good or bad it is and they in return they give you top marks on the satisfaction survey your dealer can be more competitive over a sh!te dealer who doesnt look after them as they will have 0.75% more margin available.
Trust me if I had a customer not give me top marks I would feel personally let down as I will do everything I can for them whilst they have got a car on order, also I get £200 a month more if my score is 100% so I would fill your car for you ; ) providing it wasnt a touareg.
Its nice to know how much my lowest score may have cost them :evil:
To the original posters question, i got £15 worth and it was billed on the invoice.
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I get a full tank with mine, but only because I asked for it at time of purchase
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After paying £54k for mine and I got a half tank when picking it up. I was happy about that it only had gone 6 miles though. :D
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I had over a half a tank of diesel when i picked up my car, i didnt have to ask for it or anything. My dealers will definetly be getting top marks.
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This is the first time I pick up a new car without a full tank of petrol. I had been waiting that long that I didn't bother to ask! Just drive down the road and fill the other half tank up with 98RON Shell Optimax!
I always wonder what they put in our tank when the car roll out from the factory gates? :rolleyes: 95RON vs 98(RON) Good vs bad quality oil!