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Model specific boards => Golf mk5 => Topic started by: Davstylee on 15 June 2010, 19:44

Title: I have found RUST! HELP!!!!!
Post by: Davstylee on 15 June 2010, 19:44
As the title says I have found rust. It is on the upper edge of each front wheel arch.

I have no idea what to do, is it just a case of grinding it down, filling, smoothing and painting, or will I need new arches?

Here are some pics.

The first one is of the passenger wheel arch, where the paint is only bubbling slightly.

The last 3 are of the driver’s side arch, and as you can see it is a lot worse.

Excuse the water marks I haven't had a chance to clean the car since the weekend.  :tongue:

(http://i719.photobucket.com/albums/ww194/daveysmale/CIMG4036.jpg)

(http://i719.photobucket.com/albums/ww194/daveysmale/CIMG4041.jpg)

(http://i719.photobucket.com/albums/ww194/daveysmale/CIMG4042.jpg)

(http://i719.photobucket.com/albums/ww194/daveysmale/CIMG4044.jpg)
Title: Re: I have found RUST! HELP!!!!!
Post by: Adam on 15 June 2010, 19:51
VW have a 12 Year paint and body corrosion so take it to your nearest dealership and go from there. But i'm very surprised on an 05 car.

Quote
Body protection warranty
All current Volkswagen vehicles are fully protected during manufacture against through corrosion for 12 years from the date of first registration (6 years for the Sharan models).
The only preconditions are:
The defect must be reported to a member of the Volkswagen Authorised Network as soon as it is discovered and within the warranty period.
The perforation must not have been caused originally by damage, neglect, insufficient care or maintenance or by external rusting.
A member of the Volkswagen Authorised Network must be advised about any rusting as soon as it is found.
All body repairs will be carried out promptly in accordance with the manufacturer's specification and procedures, using only approved parts and materials, so the original level of anti-corrosion protection is maintained.
Title: Re: I have found RUST! HELP!!!!!
Post by: Saint Steve on 15 June 2010, 19:52
 :shocked: :shocked: :shocked: :shocked: :shocked:

Under warranty. Take it to the stealers
Title: Re: I have found RUST! HELP!!!!!
Post by: Davstylee on 15 June 2010, 20:09
Oh f*cking ace, thanks mate, that has cheered me up no end. Will ring the VW dealer tomorrow. Have you got the link of where you got that quote just in case the dealer tries to pull a fast one on me?

I know I have never had rust on a car before, and I have had an old style corsa, which were basically built out of rust ha ha!
Title: Re: I have found RUST! HELP!!!!!
Post by: Adam on 15 June 2010, 20:18
Have a look here near the bottom (http://www.volkswagen.co.uk/owners/warranty/factory/terms)

Good luck :afro:
Title: Re: I have found RUST! HELP!!!!!
Post by: kells on 15 June 2010, 20:32
I am in absolute shock a 05 plate VW has rust. not even 05 plate fords rust

WTF is going on here? has the car ever had any work done, the rust looks quite bad in the pic, as tho its been thier a while
Title: Re: I have found RUST! HELP!!!!!
Post by: dan_apps on 15 June 2010, 20:45
live near the sea by chance matey?
Title: Re: I have found RUST! HELP!!!!!
Post by: Saint Steve on 15 June 2010, 20:45
Have a look here near the bottom (http://www.volkswagen.co.uk/owners/warranty/factory/terms)

Good luck :afro:

Great Post

12 year corrosion warranty
Title: Re: I have found RUST! HELP!!!!!
Post by: Dubbin on 15 June 2010, 22:08
Watch out here.... the warranty specifically says "through corrosion" meaning corrosion right through the panel. I would say this is more likely classified as surface corrosion caused by a stone chip or similar.
Title: Re: I have found RUST! HELP!!!!!
Post by: kells on 15 June 2010, 22:37
Dubbin has this bang on point, heard of people in the past been refused as the corrosion was not a hole etc.

Do you think the car has had some paint missing for quite some time for this to happen, still shocked by the pics  :shocked:
Title: Re: I have found RUST! HELP!!!!!
Post by: tom-gardiner on 15 June 2010, 23:21
not even 05 plate fords rust

i fort fords came from the factory with rust? :P
Title: Re: I have found RUST! HELP!!!!!
Post by: Wayne on 16 June 2010, 00:08
not even 05 plate fords rust

i fort fords came from the factory with rust? :P

Not that bad mine is 9 years old and has none, those arches are shocking.
Title: Re: I have found RUST! HELP!!!!!
Post by: Davstylee on 16 June 2010, 08:43
I have no idea how longs it's been there. When I picked up the car at the end of November last year, it had none im sure as I was pretty anal about the paint/body work (made them polish out a few scratches I found before I picked it up.) I also washed the car about 2 weeks ago and I never noticed any bubbling or anything like that, and I spent a lot of time on the wheels so im pretty sure I would have noticed it then. It is such a shock.

I found the rust because I was cleaning off some mud and bird dirt that had got on the car over the weekend. As I washed the mud away from the arches I saw a fleck of paint hanging from the arch. On closer inspection I found all that bubbling and rust, and my heart sank. It is now so noticeable im surprised I never saw it before.

Anyway I have just rung VW Beadles in Dartford, but they don’t have a body shop tech so they need to get the guy from the Sevenoaks branch to come take a look at it. I’m just waiting on a call back as to when I need to take the car to the dealer, but they said it will be about two weeks as the body shop guy is on holiday. F*cking typical.
Title: Re: I have found RUST! HELP!!!!!
Post by: Horney on 16 June 2010, 09:33
Dubbin has this bang on point, heard of people in the past been refused as the corrosion was not a hole etc.

Do you think the car has had some paint missing for quite some time for this to happen, still shocked by the pics  :shocked:

On this.

I know a chap with a TT who had a rotten bootlid and Audi refused to do anything as it wasn't an actual hole. He was livid to say the least.

Nick
Title: Re: I have found RUST! HELP!!!!!
Post by: Davstylee on 16 June 2010, 11:10
So there has to be hole for VW to fix it under warranty? Thats f*cking pathetic, rust is rust no matter how you look at it. Trust me they will be fixing it and I wont be paying for it! I will get the garage who supplied me the car to reimburse me if it comes to it and if not, hello legal action.
Title: Re: I have found RUST! HELP!!!!!
Post by: kells on 16 June 2010, 11:45
just realised its BOTH front arches, i thought it weas just one!, this is a joke, even more shocked than before, really strange you didnt notice it before, it looks like its been their for quite some time

have any other MK5 owners noticed any rust ?

i was thinking of a mk5 for my next project but now im not sure if quality has slipped on late VWs ??

hope you get this problem sorted, keep us all informed of what goes on with it
Title: Re: I have found RUST! HELP!!!!!
Post by: Davstylee on 16 June 2010, 13:30
Yep, it is worse on the drivers side though.

I have just been looking back at some photos I took back in March, and from what I can see there is no sign of the bubbling. Also I noticed I have a stone chip that’s so deep it’s started to rust the metal too. Will get the body shop to take a look at this too.

I will let you all know the progress. In the mean time I have written up a complaint letter that I plan on sending to the salesman I brought the car from and maybe even VW head office.
Title: Re: I have found RUST! HELP!!!!!
Post by: Horney on 16 June 2010, 13:32
Were these not galvernised?
Title: Re: I have found RUST! HELP!!!!!
Post by: Davstylee on 16 June 2010, 13:33
Do you mean the arches?

Im not sure, anyone else know?
Title: Re: I have found RUST! HELP!!!!!
Post by: luke on 16 June 2010, 13:39
not even 05 plate fords rust

i fort fords came from the factory with rust? :P
optional extra
Title: Re: I have found RUST! HELP!!!!!
Post by: Horney on 16 June 2010, 13:40
Well my Year 2000 Polo is galvernised and has plenty of bare metal from dings and scratches and none have any sign of tinworm.

Nick
Title: Re: I have found RUST! HELP!!!!!
Post by: kells on 16 June 2010, 14:40
Galvernisation, isnt it only a coating of some sort ??  what im trying to say is  the late MK3's were worse for rust than the early ones which had the wax proofing stuff like the Mk2's.. and the same for that Era polo's, they were terrible.

Someone was saying in auto express the other week VW Golfs are not bulit like they used to be..

sad times finding rust like this on a 05 plate. hope it gets sorted out ok!

Title: Re: I have found RUST! HELP!!!!!
Post by: sambo on 16 June 2010, 19:13
It's probably had the front wings painted to remove stone chips, If they've taken it back to bare metal they'll have keyed up the metal and removed or reduced the galvanising. VW won't want to know I bet you all the money in the world.

I'd take it back to the garage you bought it off and ask them to take a look, did you get any warranty?


Sam
Title: Re: I have found RUST! HELP!!!!!
Post by: Davstylee on 16 June 2010, 20:59
It's probably had the front wings painted to remove stone chips, If they've taken it back to bare metal they'll have keyed up the metal and removed or reduced the galvanising. VW won't want to know I bet you all the money in the world.

I'd take it back to the garage you bought it off and ask them to take a look, did you get any warranty?


Sam

Trust me VW will know about it once I have finished with them. If the body shop guy says no then im going to drive the thing through the salesman at Abridge VW's window and tell him to fix it!

Yeah it came with a years extended warranty.
Title: Re: I have found RUST! HELP!!!!!
Post by: Jimp on 16 June 2010, 21:31
Take a screwdriver, dig into the rust until there is a hole, get replacement under warranty.  :grin:
Still, I'm shocked to see even a hint of rust on a mk5, let alone on two wings!
Title: Re: I have found RUST! HELP!!!!!
Post by: sambo on 16 June 2010, 21:44
It's made of steel at the end of the day. Doesn't matter what VW do to it, if a third party has been involved somewhere down the line the warranty ain't worth jack.

You should have a chance of getting something done about it with the extended warranty from the garage though, but I doubt VW UK will even get back to you about it.

Good luck with it though mate, bit of a sh!tter for such a new car.

Sam
Title: Re: I have found RUST! HELP!!!!!
Post by: Oilburner on 16 June 2010, 23:04
My 54 plate Mk5 has some blistering in a tiny area on the lip of the bonnet where it seems there may be a bit of rust, its probably only a few mm in length. Was just going to sort it myself when I got around to it (The MK2 takes more than enough of my time  :grin:) but think I will try the stealers after seeing this thread!!  :wink:
Title: Re: I have found RUST! HELP!!!!!
Post by: p3asa on 17 June 2010, 10:14

Body protection warranty
The perforation must not have been caused originally by damage, neglect, insufficient care or maintenance or by external rusting.


I had a similar issue with a 2year old Mazda 6 (54 plate). Rust on all 4 wheel arches.
Searching the internet and talking to the bodyshop tech it turns out Mazda used cheep metal for a few years as there was a shortage and a lot of cars were now displaying rust around the wheel arches.
The set up I had to go through was (which I'd imagine would be similar to VW), take the car to the garage for pictures to be taken, these were then emailed off to Mazda head office, waited several months for an answer on whether they would repair them or not.

Here's the bad news, they agreed to repair the rear wheel arches as these had corroded from the inside out due to poor metal. The fronts that looked exactly the same to me were corroding from the outside in and not covered from their anti perforation warranty (external rusting). I took it further and demanded some big shot come from head office. They still refused to budge. He claimed it was completely different.

I think the fact the cost for repairing the 2 rear wheel arches that they were covering, £2800 compared to the front which they refused to do at only a couple of hundred pounds said to me they were probably right.

Its an even longer story in that the garage did the work, told me they changed all the rear panels etc only for the rust to return 6 months later. Bar-stewards had only rubbed the rust down and painted it!!! Claimed Mazda instructed them to do this first!! Whole scenario took about 2 years (I kid you not) and in the end I got that fed up I traded the car in for the golf. They still never changed the rear panels and to this day I'm still waiting on Mazda contacting me!!!
Title: Re: I have found RUST! HELP!!!!!
Post by: Davstylee on 17 June 2010, 14:41
Just a quick up date, I am still waiting for the body shop tech to get back to me. Been told I should get a call by the end of next week.

In the mean time I have sent a letter to the salesman who sold me the car, explaining the faults I am currently having (air con not working, the rust ect.) I said I want some form of compensation and reassurance that the faults will get fixed quickly and I will not have to pay for them, otherwise I will take legal action against them. Should get some sort of reply I think. :grin:

Just hope it all gets sorted quick unlike the Mazda case above.
Title: Re: I have found RUST! HELP!!!!!
Post by: Gene Hunt. on 17 June 2010, 18:17
Bet the bast**ds come back with '' you should have had the car inspected by a main dealer every year sir'' for your car to be covered by the body work warranty''.
Title: Re: I have found RUST! HELP!!!!!
Post by: ajmoir36 on 17 June 2010, 20:12
If they find its been sorry to say it (accident repaired) there will be no warranty and you will be on your own.  Seems odd both front wings go the same.  You should be able to confirm this by looking at A the wing bolts under bonnet to see if they have ever been tampered with (i.e. Paint missing) or signs of over spray, i.e. check for rough feeling paint in the joins by the front doors and under the bonnet.  Do the gaps between the panels seem ok, bonnet to wings, doors to wings, front bumper fit ok.  Any overspray on the plastic parts of the bumper, fog lights, headlights e.t.c.  It is 5 years old and there are very few cars that haven't be dinged at some point or other.  Even if they fixed it I am sure they wont admit it.
Title: Re: I have found RUST! HELP!!!!!
Post by: p3asa on 17 June 2010, 20:58
Bet the bast**ds come back with '' you should have had the car inspected by a main dealer every year sir'' for your car to be covered by the body work warranty''.

Yeah that's very true. With most anti perforation warranty's, the car should be serviced every year by a main dealer so they can do a body work check.

Personally I would have approached the garage to see what they say first rather than threaten them with legal action if they don't help you. That will just get their goat up!!!
Title: Re: I have found RUST! HELP!!!!!
Post by: Davstylee on 17 June 2010, 21:25
Bet the bast**ds come back with '' you should have had the car inspected by a main dealer every year sir'' for your car to be covered by the body work warranty''.

Yeah that's very true. With most anti perforation warranty's, the car should be serviced every year by a main dealer so they can do a body work check.

Personally I would have approached the garage to see what they say first rather than threaten them with legal action if they don't help you. That will just get their goat up!!!

I have spoken to the salesman and he has come back with this

"With regards to the rust you are correct that new Golfs come with a 12 year body protection warranty which is there to cover you for manufacturing defects with rust and I hope the Sevenoaks body shop deal with this quickly and efficiently.  If your paint issues are not covered by this I would recommend taking up this with Volkswagen head office as this warranty is with them"

The car came with 1 years extended warranty when I brought it, could I maybe get it fixed under that if the 12 year body warranty doesn't cover it?

As for any accidents, I did ask that question before I brought the car and the salesman said no, and produced a clean HPI form thing.

The car has been regularly serviced by a VW main dealer so fingers crossed that helps with the whole 12 year body warranty thing.

Your probably right with the threatening legal action thing, but it proper p!sses me off that I have only had the car 6 months and it is now rusting away.
Title: Re: I have found RUST! HELP!!!!!
Post by: sambo on 17 June 2010, 23:01
I'd start reading the small print of your warranty to see if it's covered. I have a feeling this will not be covered. I would suggest keeping the garage you bought it off on your side, rather than get abusive and threaten them. You may be lucky and find that someone offers you a 'good will gesture' towards some of the bill.

It is a sh!tter mate, but unfortunatly it is a used car. Its also another reason I dont pay forecourt price's on used car's as generally, warranties ain't worth the paper there written on.

Hope it works out OK.

Sam  :sad:
Title: Re: I have found RUST! HELP!!!!!
Post by: coleman on 17 June 2010, 23:27
Mate, the best thing you can do is write a letter/email to the ceo of vw. May seem a bit far fetched but google it and you will find the details along with writing to the head office. you will  get a positive response for it.
Title: Re: I have found RUST! HELP!!!!!
Post by: Birksy on 19 June 2010, 08:20
I get involved in rectifying paint defects for main dealers.

In my experience, you'll get a lot of umming and ahhing and some sympathetic stares from the after-sales manager, but VW (it is up to VW, not the dealer) won't pay out on this.

From the photos I can't tell the root cause of the problem, but I would suggest that the arches have either been chipped/rubbed or even polished through at some point which has allowed water to get into the steel (galvanised or not, steel will rust if the water can penetrate it). Either that, or the bonnet/wings have been refinished at some point - which is very common within 5 years on a performance car - and it may have been a Friday afternoon job.

The rust appears to be pretty set into the panel I'd say its been there for a while. Repairing it would more than likely mean it would reappear at some point in the future. So unless you're planning on selling the car, you'd be better off replacing the panels. The good news is that wings are dirt cheap to replace. Your costs will be in getting them refinished, but it shouldn't be astronomical. Use someone you trust and see if the dealer will at least contribute towards it.

Sorry if its not what you wanted to hear but I hope its of some help.
Title: Re: I have found RUST! HELP!!!!!
Post by: moutains on 19 June 2010, 08:37
basically has to rust from the inside out but i would still approach v.w
Title: Re: I have found RUST! HELP!!!!!
Post by: Hartside on 19 June 2010, 12:19
If it has been repaired at some point and you can get them to admit to this, provided it was done by a VW approved repairer then surely you would be covered for rectification. Failing that, have a go with VW as others have said as you have nowt to lose
Title: Re: I have found RUST! HELP!!!!!
Post by: Davstylee on 20 June 2010, 09:25
I get involved in rectifying paint defects for main dealers.

In my experience, you'll get a lot of umming and ahhing and some sympathetic stares from the after-sales manager, but VW (it is up to VW, not the dealer) won't pay out on this.

From the photos I can't tell the root cause of the problem, but I would suggest that the arches have either been chipped/rubbed or even polished through at some point which has allowed water to get into the steel (galvanised or not, steel will rust if the water can penetrate it). Either that, or the bonnet/wings have been refinished at some point - which is very common within 5 years on a performance car - and it may have been a Friday afternoon job.

The rust appears to be pretty set into the panel I'd say its been there for a while. Repairing it would more than likely mean it would reappear at some point in the future. So unless you're planning on selling the car, you'd be better off replacing the panels. The good news is that wings are dirt cheap to replace. Your costs will be in getting them refinished, but it shouldn't be astronomical. Use someone you trust and see if the dealer will at least contribute towards it.

Sorry if its not what you wanted to hear but I hope its of some help.

Hey man thanks for your post, always good to get a professional opinion.

If it does come down to getting new panels fitted and sprayed, does anyone know where to get the panels, and a good place to get them painted in the Southeast area? I live in Belvedere post code DA17.
Title: Re: I have found RUST! HELP!!!!!
Post by: Lyons on 22 June 2010, 17:20
Ive just been given a link to this thread from another GTi forum.

My car is an 07 model and ive just found 2 small bubble of rust on the rear arch. Not broken from the surface, but bubbling from below.

Ill be keen to hear how you get on.