GolfGTIforum.co.uk
Model specific boards => Golf mk6 => Topic started by: KVW on 14 October 2009, 16:55
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3 months since delivery I was finally offered a new car after they were unable to cure my car of all the rattles. This involved half it's life in the garage and roughly 700 miles worth of travelling to and from and testing. Been offered either money back or exchange for a new car same spec with 10% off. Not sure what to do. The 10% off is off the new price which went up by 3% since I bought my car. Also there's no depreciation to pay for in the event if exchange as my car was back in the garage with the said faults the next day.
Just goes to show that if you persevere and demonstrate the product is faulty then they have no option but to offer an exchange or refund at some point. Trading standards and the motoring press were not involved.
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3 months since delivery I was finally offered a new car after they were unable to cure my car of all the rattles. This involved half it's life in the garage and roughly 700 miles worth of travelling to and from and testing. Been offered either money back or exchange for a new car same spec with 10% off. Not sure what to do. The 10% off is off the new price which went up by 3% since I bought my car. Also there's no depreciation to pay for in the event if exchange as my car was back in the garage with the said faults the next day.
Just goes to show that if you persevere and demonstrate the product is faulty then they have no option but to offer an exchange or refund at some point. Trading standards and the motoring press were not involved.
Interesting!
Can you describe the rattles please. And how did you demonstrate them?
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3 months since delivery I was finally offered a new car after they were unable to cure my car of all the rattles. This involved half it's life in the garage and roughly 700 miles worth of travelling to and from and testing. Been offered either money back or exchange for a new car same spec with 10% off. Not sure what to do. The 10% off is off the new price which went up by 3% since I bought my car. Also there's no depreciation to pay for in the event if exchange as my car was back in the garage with the said faults the next day.
Just goes to show that if you persevere and demonstrate the product is faulty then they have no option but to offer an exchange or refund at some point. Trading standards and the motoring press were not involved.
Ask them to order you a new car, and demand that you keep the current one until the new one shows up. Currently theres about a 4 month wait for a GTI - so by the time it comes you'll likely get a newer reg than your current one. Plus you'll get approx 7% cash back, which depending on your spec is probably about £1500 back in your pocket.
Alternatively you can take the refund - but then you're not gaining anything there really - just a waste of 6 months (3 months build - 3 months with faults).
Also - if you can keep it until your new one comes, you can rattle up the miles as its not your car to worry about in a few months.
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Interesting play on words there P3EPS, 'rattle' up the miles ....
I agree - keep the car whilst the dealer sources a replacement ... assuming you're sticking with the marque.
Ava
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hang in there pal.. they are not all like that :wink:
Order another, more than 7% off and get all the butt kissing that comes with being a fussy customer too... sounds like a win win!! :evil:
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Interesting play on words there P3EPS, 'rattle' up the miles ....
Totally unintended - but well fitting come to think of it!
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as above, but insist they let you order an R, with 10% off - and keep the gti until the R arrives- that'll be at least 7 months :evil:
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The rattles were all very audible do they had no problems hearing them on a test drive. It must be said though the head technician was also very honest in his appraisal of the car which was good. Enquired about the golf r but was told because their allocation for the year is taken I can't get one because the waiting time is unreasonable. They have allowed me to keep my car until I get a new one if I go down the exchange route which is good. The car was bought in the scrappage scheme and they said they'd refund me the cash for that. They also said they'd refund me my money and let me put the car on finance instead if I wanted but was rather put off by their apr which was 9.8%. is that normal?
Really not sure what to do. I'd hate for the next gti, if I get one, to have the same problems I've had already.
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It's hard to imagine you could be that unlucky twice. Do you want us to take a poll of how many people have had any trouble and how many people have hit the jackpot straight out the door?
I'm ecstatic about mine. :cool:
It's a fantastic car, go for it!
Rolfe.
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If I were you I'd get my money back and buy a secondhand BMW.
They are well built and just don't squeak like a VW.
But still, the most sensible quick car in the world is the Mk5/6 GTI.
They squeak.
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I reckon if you don't go for another GTI you'll be thinking what if? It is a great car and I think you have just been really unlucky with yours. Surely lightning doesn't strike twice in your case!!!
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Just spent 3 days and 500 miles in an 09 plate focus with 7k miles on it, whilst not impressed with some of the plastics and interior quality and fit nfinish I couldn't get any of it to rattle despite all sorts of roads and even trying extremes of interior temperature to expand/ contract the trim !
Sadly there are lots of reports of trim rattles on the mk6 golf :(
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Just spent 3 days and 500 miles in an 09 plate focus with 7k miles on it, whilst not impressed with some of the plastics and interior quality and fit nfinish I couldn't get any of it to rattle despite all sorts of roads and even trying extremes of interior temperature to expand/ contract the trim !
Sadly there are lots of reports of trim rattles on the mk6 golf :(
Fords have been good for this for a number of years now. VW however seems to be going backwards a bit.
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the most sensible quick car in the world is the Mk5/6 GTI.
i think that belongs to the RS4 avant or M5 touring
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the most sensible quick car in the world is the Mk5/6 GTI.
i think that belongs to the RS4 avant or M5 touring
Ford S-Max
RS4 and M5 push the sensible tag a little.. As for the S-Max thats just laughable :laugh:
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the most sensible quick car in the world is the Mk5/6 GTI.
i think that belongs to the RS4 avant or M5 touring
Ford S-Max
RS4 and M5 push the sensible tag a little.. As for the S-Max thats just laughable :laugh:
Skoda Octavia Scout, as all Sunday Times readers know is Clarksons best sensible car in the world.
your forgetting the quick bit. :wink:
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The Ford S-Max comes with a 220 bhp engine.
What's the VW GTI again?
Whats the S-Max weigh again?
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The Ford S-Max comes with a 220 bhp engine.
What's the VW GTI again?
Whats the S-Max weigh again?
Just less than the R32
not even close :wink: and the R32 has 247bhp and would murder an s-max in a straight line, round the bend, or standing still.
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Called the garage to order my car just now and the figures were very different to what we discussed. Then they said that 10% discount had been removed. Typical of everything I've experienced during this gti experience so far. Pulman Volkswagen in Durham and Sunderland not to be recommended.
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Would have thought they would not be able to back track on an offer of 10% when you have obviously had so much trouble with the car. Obviously the stealers you've used are one to be avoided at all costs.
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Called the garage to order my car just now and the figures were very different to what we discussed. Then they said that 10% discount had been removed. Typical of everything I've experienced during this gti experience so far. Pulman Volkswagen in Durham and Sunderland not to be recommended.
That is absolutely disgraceful. You don't think they have seen they have been bad mouthed on the net do you?
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I don't think that will bother them from seeing other things in the past written about them on the net.
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I've never previously mentioned the name of the garage until just now. Will be speaking to the manager in the morning to sort out money back. Didn't realise they had such a negative reputation. Any links to other disgruntled customers?
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I think they are trying to pis@ you off into saying sod it i'll keep the car.
Dont go to lookers VW at middlesbrough either(overpriced, bad px prices and bad attitude)
Get your money back and go online, i went to autofinders and they sourced me a 59 plate GTI with 18" monza shadows, road tax, delivery etc for £22,300 .The finanace rate was only 6.8% and i got it within 2 weeks! :grin:
Stick to your guns mate :wink: