GolfGTIforum.co.uk
Model specific boards => Golf mk5 => Topic started by: ifti on 10 April 2009, 15:58
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I just noticed this yesterday...........
(http://i159.photobucket.com/albums/t149/iftibashir/DSC00260.jpg)
Ive tried putting it back in place myself, but the clip is so hard to pull together so that I can get it back up in place! Dont have enough plastic to grab onto so that I can loosen the clip!
Any hints/tips??
I may just take it in to my local dealer tomorrow, as I'll be popping in to register myself as the owner of the car on their database, so I can get my plaque - will the dealer request I book th ecar in or can they quickly sort it??
Cheers
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you will not be able to do this "by hand", you will need a pair of pliers or similar to nip the sprung metal together, refit the snorkel, and release.
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Thought so - havent got a pair of pliers that open wide enough though :(
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Thought so - havent got a pair of pliers that open wide enough though :(
I managed with using adjustable pliers like these ...
(http://www.drillspot.com/pimages/312/31290_300.jpg)
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looks like you need a new air filter, exhaust, IC, and remap :evil:
get it done immediately!!
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looks like you need a new air filter, exhaust, IC, and remap :evil:
get it done immediately!!
:grin: :grin:
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I had exactly the same issue after my 1st service, garage obviously didnt put it back on correctly
It's a struggle to get on, I used a pair of adjustable pliers as above & washng up liquid!, just needed something to help it slide on!
Went back on after about 30 mins & bloodied knuckles!
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Ive already bloodied my thumb! lol
Im taking it to the dealers tomorrow - car is under warranty so will let them sort it out ;)
Just hoping they will do it on the spot and not ask me to book it in or anything??
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That clip is an arse and half to loosen/remove.
I used this >clicky< (http://www.halfords.com/webapp/wcs/stores/servlet/product_storeId_10001_catalogId_10151_productId_232501_langId_-1_categoryId_165469) which helped because you didn't have to keep squeezing the handles together.
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Thats exactly what I tried using yesterday stealthwolf - but I think mine was smaller as I still couldnt get it round the clips when fully opened!
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Probably was a bit on the small side given that mine fitted comfortably round the clip.
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I went to VW today and they said all their guys go home at 1pm on Sat, so I have it booked in for Tuesday to have it sorted. Hopefully the car will be fine until then since the intake covers most of the engine cover hole even though its not attached, as you can see from the pic....
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why not just buy a cheap pair of larger pliers/ mole grips from a diy store/ tesco etc.
it may be a bit of a faff, but will be easier and quicker than going back to the stealers.
get a mate as an extra pair of hands to help.
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I need to go back to the dealers to buy a paint stick for the odd touch up/stone chip etc, so will just get it done by them. The way I think of things is that when a car is covered under warranty, use that warranty!! lol
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I had the same problem when I got my GTI. Took it to the dealer near me and they fixed it on the spot in about 30 seconds - no questions asked, and no charge. And my car is not under warranty. Good luck!
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OK, I just got back from the dealer.
They said it cant be fixed!!! He said it wont go back on as its broken and needs a new part, which may not be covered under warranty?!
Looking at the pic, does this sound right to you, or am I being ripped off?
He said he would give me a ring later to see if it was a warranty job or not, so will see what he come sup with, but I would argue the fact that it is warranty work!! Its not something that should come off or break with wear and tear is it??
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urm if they've broken it then they have to fix it!!
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OK, I just got back from the dealer.
They said it cant be fixed!!! He said it wont go back on as its broken and needs a new part, which may not be covered under warranty?!
Looking at the pic, does this sound right to you, or am I being ripped off?
He said he would give me a ring later to see if it was a warranty job or not, so will see what he come sup with, but I would argue the fact that it is warranty work!! Its not something that should come off or break with wear and tear is it??
That doesn't sound right to me - should be a really simple fix. Can you take another picture, close up of the part, and post it?
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I just tried gripping it as well as I could, trying to get an adjustable spanner thing to hold the clip, and greased the tube a little, but no joy!
Personally, it doesnt look broken or anything to me....
(http://i159.photobucket.com/albums/t149/iftibashir/DSC00269.jpg)
(http://i159.photobucket.com/albums/t149/iftibashir/DSC00270.jpg)
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doesn't look broken to me :undecided:
looks like once you've got the clip loose you should just be able to slip the pipe over and let the clip down into place
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Thats exactly what I thought!
Will see what the dealer comes back with, but will pop back in tomorrow if I havent heard anything by then!
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I don't see anything broken there. Is there another dealer nearby that you could try if you're not happy with what the first one comes back to you with?
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Yup, although a bit further out - I cant see why it needs any new parts at all!
Need to go back to this dealer tomorrow as I ordered a paint stick as well, so will ask at the same time.
Its getting on my nerves though, just want it sorted!
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doesn't look broken to me :undecided:
looks like once you've got the clip loose you should just be able to slip the pipe over and let the clip down into place
...........same here,looks like the clip has just come loose ?.
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I just went out and removed the entire air intake (only 2 torx screws).
I then removed the metal clip altogether to see if the hose would go on, and the still cant get the hose to cover the correct section of the engine cover either?!
Should it slide on easily, or does it take some welly?
Ive put the clip back on, and everything back as it was for now, in case the dealer moans, but I seriously cant see how or why this wouldnt be a warranty job? I mean, its not a piece that you need to maintain etc, or nothing that comes under wear & tear is it??!
If not, I'll take it to another dealer...
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Went back to the dealer today. I asked him what was broken exactly, and he said the air intake hose itself looks like it has been 'manipulated'. He is letting the previous owner fight it out with the dealership he bought it from, but dont think it will get anywhere.
Will anything come of a complaint to VW Customer Services do you think?
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Best excuse I have ever seen to get one of these :)
(http://img.photobucket.com/albums/v92/twior/IMG_0716_1.jpg)
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Fooking stealers are useless, take the inlet pipe off ifti and you will need to use some force to push it back into place cos the hose will have a collar inside so it can seat snuggly put the clip back in place then the flexi bit of pipe will stretch so you can get the pipe back into the inlet box(the bit that attaches to the slam panel...that pipe is not broke let your dealer know they stink and call VW customer service and tell them that this dealer tried to rip you off :angry:
Darren
ps I dont own a GTI but can see that pipe is fine. it is a similar setup on the GTtdi but my inlet hose isn't shaped like that.
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I had EXACTLY the same problem a few weeks ago, after the dealers serviced the car. Like you, I couldn't manage to loosen the clip and refit myself, no pliers big enough!
So I called into the dealers, and it was a 30-second job! A mechanic just opened the spring-loaded clip with a large pliers, pushed the pipe in further, so it would grip more firmly, and re-attached the clip. Simple. It's been fine since.
The dealer who told you something is "broken" is talking crap.
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Best excuse I have ever seen to get one of these :)
(http://img.photobucket.com/albums/v92/twior/IMG_0716_1.jpg)
TBH, Ive considered it!! lol
Will it affect my car warranty though??
Fooking stealers are useless, take the inlet pipe off ifti and you will need to use some force to push it back into place cos the hose will have a collar inside so it can seat snuggly put the clip back in place then the flexi bit of pipe will stretch so you can get the pipe back into the inlet box(the bit that attaches to the slam panel...that pipe is not broke let your dealer know they stink and call VW customer service and tell them that this dealer tried to rip you off :angry:
Darren
ps I dont own a GTI but can see that pipe is fine. it is a similar setup on the GTtdi but my inlet hose isn't shaped like that.
Exactly what I thought. I did give it a try but its bloody hard to push the hose back up into place because of the collar. I just about got my mole wrench around the clip to open it a little, but the tool isnt the right size and flips off suddenly!Maybe I should try it after a drive when everything is warm and a little more flexible??
I rang VW Customer services today, and they said they tend to side with the retailer!!! They said I should go to another dealer and get a second opinion. If the other dealer states that it is a warranty job, and fixes it quickly (as expected!) I should ring Customer Services back and lodge a complaint fo rthem to deal with.
I may pop in to another dealer on Saturday - this dealer also fixed my mates GTI whose hose also had come off!
I had EXACTLY the same problem a few weeks ago, after the dealers serviced the car. Like you, I couldn't manage to loosen the clip and refit myself, no pliers big enough!
So I called into the dealers, and it was a 30-second job! A mechanic just opened the spring-loaded clip with a large pliers, pushed the pipe in further, so it would grip more firmly, and re-attached the clip. Simple. It's been fine since.
The dealer who told you something is "broken" is talking crap.
I even asked him what was broken, and he said the hose itself!!!
I asked him where, and he waffled around it and gave me no answer. I then asked how much to replace, and he couldnt even give me a price! He just said he would contact the dealer the car came from and see what they said, and get back to me!
Hasnt got back to me since!!!
I contacted the guy I bought the car from (he has a private dealership for prestige cars) and he said he would chase up his contact in the VW dealership where he bought the car and see what he says. Guess thats good of him to do since he could just turn around and say its not his problem I guess!
This has been a complete shambles from the start - and all for a 30 second job!!!
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TBH, Ive considered it!! lol
Will it affect my car warranty though??
Its a nice little mod and I would have thought it WOULD invalid your warranty. The joys of no more warranty lol
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In that case - with 2.5 years still on my warranty I'll pass for now!!
The dealer didnt ring me back as promised yesterday - so I guess its down to me to ring again later today!
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This is awful service. Take the car in, drop the keys on the desk - say you don't want to see the car again until its sorted and please can they sort you out a like for like replacement
Its under manufacturer warranty - it costs them NOTHING to fix things like this, and a franchised dealership can charge head office lots of money... they should be jumping all over you!
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Exactly what I thought - needless to say I wont be using them for my servicing! I'd rather take the car to another dealer - further away - then go to these guys again!
Will ring them AGAIN in a while....
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From what I have been reading on this forum, I am not looking forward to dealing with VW dealers at all!
Servicing my BMW was an absolute dream - it was actually an enjoyable experience, and couldnt praise them high enough
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TBH, Ive never experienced anything like it. I mean, even the Ford dealership were better then these guys!
Im sure its just this one particular dealership thats poor though, they cant all be like this as they'd be out of business!
Phoned yesterday, the guy was busy. Was told he would ring me back - nothing.
Rang this morning, the guy wasnt at his desk. Left him an answerphone message - still nothing.
I dont want to drive all the way there again for nothing!
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That is terrible. Get his name, and write to head office
Saying that, its what you SHOULD do - I can never be a*sed :)
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Something you guys should know about me......Im not one for complaining very easily. If somet is done wrong, I tend to be the quieter kind of guy, that just goes along with things. Life is short.
BUT.......
When I know Im being p*ssed about, and its completely unfair, I do complain. It takes a lot to get on the wrong side of me, but if you ever do, God help ya, cos I dont hold back.
The dealer finally rang me back just now. I told him I was sick of being kept on hold while they try to find out whats going on etc. I asked him which part exactly was broken, as I could see nothing broke at all. He said it was the hose. I then said that I would come in to the dealership right now, and he could show me where it was broken from, as I couldnt see it!
He then said the hose looks like it has been manipulated by someone, which is why its not a warranty job - again I said I would come in and he could show me how they came to this conclusion.
I stated that if i did come in, I would expect re-imbursement for my time (third visit over the same issue), fuel, and milleage.
Suddenly, he changed his tune ;)
Told him I am off of work this week, and have time to get it sorted. Next week Im back to work, and the car will be used much more often, so I want it sorted this week. Otherwise, not only will I lodge a formal complaint, but I will request I am removed from their database and will take by business elsewhere. I would also be asking my 3 other mates who are GTI owners to do the same - so the dealership would lose 4 customers (I made this part up ;) ).
This followed with some quietness.
He then stated, that as a 'gesture of goodwill' he would get the replacement part in for tomorrow and complete the work at 10.30am. ROFL!!!!!
He asked if I would be happy with this, and I said it would be fine. I asked if the new part would therefore mean everything was covered by warranty properly, so I dont have this issue again, and he said it would be.
So looks like its getting sorted. lol
When the job is done, I will ask if I can see the old part that was removed, and for them to show me why exactly a new part was needed in the first place.......I'll let you know how I get on!
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When the job is done, I will ask if I can see the old part that was removed, and for them to show me why exactly a new part was needed in the first place.......I'll let you know how I get on!
might want to ask for the mechanic to show you where the part is damaged before he removes it :lipsrsealed: :rolleyes:
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Good idea - I may well do that.
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Well done ifti - like you I have to be strained to boiling point to go to those lengths also!
And yes, I would also watch them like hawks!
Take your business elsewhere also though once done - this is not going to be a one off thing
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Yeh, I may very well go elsewhere from now on!
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Ok, just had the air duct replaced.
I popped the bonnet and noticed the same clip etc - so I asked to see the old part.
He came out after a few mins and showed me the old part.
He said the part was changed because the end where the clip goes - the plastic had some SLIGHT marks etc! It was the most petty thing I had ever seen - no reason to replace the entire part at all!
Nevertheless, at least I didnt pay for it! I wont be going back theer again!
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Glad it got all sorted, and hope you find a better dealer!
Although I have a full service history on my recent purchase, I think I will just go to an indy I know and trust and avoid the poor VW dealerships that seems commonplace :(
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Im going to try the dealer where the car originally came from in future. Its about 10 miles out, but hopefully I'll get better service!
I got home and noticed a small scratch on the inside of the door frame, at the bottom where you get in/out of the car, by the Edition 30 strip. Took the car straight back to the dealer, who states he doesnt think the scratch was caused by them and will pass it on to his manager later today to decide. Not easily noticable as its on the inside of the frame when you open the door.
I dont know 100% if it was them, but Ive never noticed it before, and Im sure I would have done.
Dont think they are going to claim fault for it, so may touch it up with the paint stick I have and tell them I wont be a customer of theirs any longer!
Really frustrated with the service so far, and its only my first visit to the dealer!
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Well done mate for hacking it out and getting it sorted with no damage to your wallet. Like has been said go some where else in future...is there not an independant VW/Audi place local to you at all?
Darren
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Well Done ifti!! :grin:
I'm the exact same (I began to think that my expectations of a dealer were too high - but thankfully not!!!)
I don't like having to lose my rag, because I do take my complaint all the way ("and I will reign down upon thee..." etc, etc......) especially when (a) I'm right, and (b) there is an injustice that I'm receiving!!!LOL!! :)
My experiences so far of VW dealers have been well documented on this BBS (and I still haven't got a car yet!), and the story ain't over either, but I'm sure I've found 2 GOOD dealers, well 1 for definite....maybe :grin:
One thing's for certain - NO VW dealer local to me will be having the pleasure of servicing business. An independent using OEM parts will have it. That I'm sure of.
And the JD power survey will be made aware of these experiences - perhaps a drop down the ranks as a result of their poor service will make them think a bit more.
That said, I can't wait to get mine, and SO FAR, the 2 dealers I have found to return a call, are doing the "do" - very helpful so far :)
Just annoying you have to go through this!! LOL!!! :grin:
Dan :)
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Yup, cheers guys - I'll be looking for an independant that uses OEM parts. Im going to be keeping the car on a long term basis so Im not too bothered about full VW servicing history - as long as it has a full service history I still think it'll hold its value OK'ish!
Thanks for all the info an dhelp though guys. Really appreciate it.
Like I thought - the manager didnt bother getting back to me about the slight scratch inside the door frame. I'll touch it up myself - but do you think I should rub it in and contact them requesting they remove me from their database as I wont be going to them in future?? lol
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Yes I do. I would also take a photo of it and email it to the dealer principal with a complaint stating that you're fuming with the poor service and whilst the "gesture of goodwill" was honoured, you didn't ask for the car to be scratched.
As a result of this action, you FORMALLY request to be removed from their database, and want to know what he/she is going to do about it.
You know exactly what the answer will be, but at least it's in writing.
Just my 2p - like I said in an earlier post, once I get my teeth into something like this, I get wound up!!!
Sorry your car's been buggered though :(
There ARE some good dealers, but they seem to be a bit hard to find (and depending how your face fits!) :grin:
Dan :)
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Thanks Dano - i think Im gonna do just that!