GolfGTIforum.co.uk
General => General discussion => Topic started by: DanoGTI on 04 April 2009, 12:25
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I know it's the book used to get the prices on cars for a part-ex, but which one do they use?
I'm only asking as the VW dealers can't seem to find my car!!! LOL!!
However, a private dealer could ;) (and a very nice p/ex price too! - shame the car sold :( )
Got me panicking actually - so much so, that I've just contacted both the DVLA & HPI to double check my details. Thankfully, ALL is ok :)
Dan
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They normally use Glasses guide, but some dealers or more to the point salesmen are thick and don't know how to use it!! I bet you drive a GTi TDi of some description as they always struggle to value those :undecided:
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Thought so :)
And nothing as complicated as a GT Tdi - it's an Audi S4 Avant :grin:
LOL
Thanks for confirming my thoughts :)
Dan
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Thought so :)
And nothing as complicated as a GT Tdi - it's an Audi S4 Avant :grin:
LOL
Thanks for confirming my thoughts :)
Dan
Giving the value of one of those should be easy enough. Why are dealers such hard work!!!
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As said in the top post, an independent dealer has already offered me a very nice P/ex price. so I know that it can be done. It's just the VW lot :angry:
Muppets
Dan
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Typical slag off a dealer bullsh#t. If a dealer cant find your car they mean on dialog. Its vws database that holds all info on uk cars since about 1983 onwards. If its not on there then it is probably an import. The glass guide gives an overview on all cars and is as it says a GUIDE!!
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The reason why I was slagging off the dealer network is -
1. The whole concept of what they were looking for was never explained. The term "book" was never explained. Several other dealers couldn't work out which book I was referring too :shocked:
2. On the basis that they couldn't find the car, they didn't go ANY further in TRYING - now as a purchaser/customer, I EXPECT them to at least FIND the car. After all, it is THEIR sale.
3. I expect that the most basic of common courtesy be honoured in the form of a phone call :angry: I have never had any returned phone calls regarding this. I've even been to the dealers in question to speak to a salesman about this. They wouldn't even come to talk to me - fobbing me off that they were busy, and they would call me back..... still waiting :angry:
3. I've now tried 4 different VW dealers, all of which have either not returned phone-calls, emails etc.
So far my experience of VW dealers has been absolutely fcuking awful (with exception of Cheltenham VW :smiley: ) - poor customer service with non-existent sales care (they just don't care)
What I find intriguing is that surely all motor traders work from the same pricing details..... so why can independent dealers find the car, but not VW????
But thank you for your valuable input caddy vantastic - I can see that you'll be somebody to watch on this website....... and ignore. There's no need to be so derisive about a genuine query.
Dan
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Cock. I pointed out that as with all forums these days everyone generalises main dealers. Not every single one is the same. Im not a person to avoid infact im much the opposite and have helped numerous people on this forum and as far as south africa and canada with vw enquiries and been able to help them. But hey your life. Your narrow minded opinion. And just to point out i slagged off your opinion and not you.
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Keep going sunshine - the only person looking bad here is you.
I haven't resorted to name calling and insults towards other members, so with all due respect, I will avoid.
Dealer experiences HAVE to be based on case-by-case. So far (with exception of one), they've been pretty woeful. Fact.
I'm not going to get into a slanging match with you - my time's far more important.
Dan
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BUT the HILARIOUS thing.....which just backs up my comments......
Your email seems to be from a VW dealer :shocked:
If so, WOW!!!! If not, I will PUBLICLY apologise.
classy.
Dan
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*grabs popcorn*
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Yeah i work in a dealership. My views are my own. Freedom of speech is a right that im entitled to. I only came on this site today because someone on here contacted me. Im tired of people with a narrow minded opinion. I pointed this out and you took offence.
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priceless :grin:
The views might be your own, but the fact that you've registered using your work email.......I'm sure that VW would be really chuffed that one of their employees is slagging of customers on a public forum :grin:
No worries - you just proved my point though :grin:
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Dealers actually use a "black book" that only they are supposed to know about!
have to have a motor traders licence to get one.
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Nice one Len :)
Dan
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I dont work for vw. I work for a franchise. I have a personal email but use the work one so i can keep up to date with people mainly off here. And i havent slagged off a customer i slagged off a narrow minded opinnion. At the end off the day i have helped out numerous people and will continue to do so. Your personal choice to not use a main dealer is just that. A personal choice. Anyway im bored of this now and have other more important things to be getting on with.
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Dealers actually use a "black book" that only they are supposed to know about!
have to have a motor traders licence to get one.
Done on line now mate
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Oh I aint taking sides in this one!
Main dealers are expensive but have mega overheads and in a lot of cases we couldnt do without them!
Firmly sat on the fence!
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Dealers actually use a "black book" that only they are supposed to know about!
have to have a motor traders licence to get one.
Done on line now mate
Ah I see! was a heck of a long time ago I had access to one! :grin:
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I must also say -
If its not on there then it is probably an import. The glass guide gives an overview on all cars and is as it says a GUIDE!!
Thank you - you have actually answered my question :)
Dan
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I must also say - If its not on there then it is probably an import. The glass guide gives an overview on all cars and is as it says a GUIDE!!
Thank you - you have actually answered my question :)
Dan
I didnt mean any offence at all. I pointed out your opinnion and explained a possible reason why they couldnt find your car.
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Well you did call me a "cock" :grin:
But no offence taken!!! :smiley:
Dan
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Sorry deffence mechanism built in. If I ever can help then feel free to ask. Im not your typical dealer idiot. Im in a class of my own :grin:
James
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kiss and make up??
:laugh:
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No worries James - I *do* actually understand where you're coming from, there must be a great many people out there in the public world where a generalisation sticks.
I was only speaking from my own personal experience so far (I'm trying to find dealers that I can rely on - I'm sure there are many, I've just run into a few to start off with LOL!!! :grin: )
Thanks for the offer too :)
Dan
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????? WTF????
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OK - some good news.
Got to the bottom of all the issues - and all it took was for 1 person to have a bit of a dig about :)
Turns out that yes, my car is an import from Audi Ireland.
When the car was imported, there was a mix up and the VIN written down was either 1 digit out or missed out on the paperwork!!!
All sorted now :) Got my p/ex price and all that!!! shame there's no sign of a car yet, but I'm patient!! :)
LOL
DAn :grin:
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Glad to see you two sorted your differences. lol
Dan, Unfortunately I feel you can't single out dealers, even specific ones, as its not necessarily them but the individuals they employ there that let you down. Sales people have a bad rep regardless of their area of work. I would only like to note that there are some helpful people out there and on this forum too.
My parts manager and his staff at my local dealer bend over backwards for me but I feel that as most of them all did their training on the MK2 Golf they absolutely love my motor more than the *newer tat* (their words) lol.
If you have any other worries or problems then feel free to ask many of us on here, there are some unhelpful ones but those like Caddy and myself are more than willing to help out.
Good luck finding 'the one' mate :smiley:
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Dan, Unfortunately I feel you can't single out dealers, even specific ones, as its not necessarily them but the individuals they employ there that let you down. Sales people have a bad rep regardless of their area of work. I would only like to note that there are some helpful people out there and on this forum too.
I do actually accept that, but from the General Public's perspective, these are the people who we first have contact with as an introduction to the brand. Regardless of how good the dealership is, it's only as good as their weakest member (IMHO). It's such a shame that these (hopefully) minorities let the whole side down, as I'm sure that so much hard work can be undone so easily.
If you have any other worries or problems then feel free to ask many of us on here, there are some unhelpful ones but those like Caddy and myself are more than willing to help out.
Thanks very much :)
Good luck finding 'the one' mate :smiley:
Nice one - *might* have found one too. Watch this space :) Turns out the problem was a poorly documented VIN on my Audi :shocked: hey ho! :grin:
Dan :)