Booked it in on Wednesday for a major service, brake fluid change and a dsg oil change, when I came to pick it up it had only been given a minor service, so had a big kick off in the showroom as the service guy called me a liar at which point I was going to rip his head off so I had to leave before I did something stupid!
Rang service manager when I got home explained what had gone on and he apologised and got the car picked up today to complete the servicing!
Had nothing but issues with Vw and will never buy another one as the customer service is terrible! Asked them to have a look at the diverter valve while it was still under warranty and the service guy said the technicians had never heard of a diverter valve, this is what we are up against total incompetent idiots!