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Golf mk7 / Re: Best Independent for work on MK7 CSS
« Last post by AGB on 20 May 2024, 23:05 »Thanks all for replies, I've booked in at Quattro Tech in Cambridge. Harry who managed the booking was on the ball and gave a great deal of reassurance by how he managed the booking. I shall report back but for once in my dealings with a VW dealership, I have a sense of hope and optimism.
As an act of consideration for those who value service and competence, I'd avoid Vindis Cambridge (official VW) like the plague. I wouldn't trust them to not screw up service on a menu with a single item on it. My wife took her car in for a minor service and it started well with them sending her to the sales, not service centre which left her stranded. She didn't take a loan car as she planned against the transport links next to the sales centre which were great. They also managed to disconnect the dashcam in the car at the fuse board, failed to inform us of their policy, didn't reinstate the cam and then maintained they'd disconnected it on the camera via USB. If my wife had relied on footage from that camera for any reason, the headache...
Sending a car into a VW dealership now is an exercise in legislating for every dimension of incompetence. The last time I took my car into a dealership for an MOT and tyre change, they failed the car on the MOT. Yep, apparently I needed two new tyres. Take a bow Glen at VW Bury St Edmunds.