Update... EVEN MORE DAMAGE!!!!!!!!!!!!!:(

[182_blue]

i'd be P1$$ED!!    they are basically calling you a liar!

....Not necessarily. They are probably genuinely convinced that they didn't do any damage. It's good that in spite of that, they did a gesture of goodwill on the alloy. If it's clear that the wiper arm couldn't physically make contact, then who is right?

And to prevent such issues make the service manager (or someone simillar) walk around the car and point out the lack of damage to the car when you drop it off, especially the alloys etc, if nothing else it will warn them that you may well be quite anal and they should take more care, its hard to actually do without looking like a prat but worth it if something does go wrong

[Saint Steve]

ok got her back, and alloy HAS been resprayed in the repair area, the match is all i can sort of describe is, that i know its there but the wife cannot spot it. I prooved that the passenger side wiper arm DOES make contact with the bonnet in a certain position, but they wouldnt admit to either and that the alloy was done as a good will gesture, but they said "your other side has a couple of small scuffs", which i replied to that they were done by my goodself and not from here.

Im stuck with it really, its allways gonna be in my mind that a repairs there and the shiny new looking alloy in the repair area sticks out like a saw thumb ,but to others that dont know what theyre looking for,its not as aparrent.

So i got the cocktail stick out and repaired the bonnet as best as i can.

I shall not be returning there for any service work in future.

[182_blue]

name and shame

[RedRobin]

And to prevent such issues make the service manager (or someone simillar) walk around the car and point out the lack of damage to the car when you drop it off, especially the alloys etc, if nothing else it will warn them that you may well be quite anal and they should take more care, its hard to actually do without looking like a prat but worth it if something does go wrong

....Definitely anal imo but a very good idea and one which Phil can now do in a friendly way in the future because of this incident.

Btw, it's not just VW dealers who might try and wriggle out of being responsible for damage, but the fact remains that the vast majority of garages do try their best to look after your car, but things happen - It's a machine.

[stealthwolf]

I was planning on going down to VW soton in a coupla weeks for some stuff (I never got round to buying the oil/washer/coolant). Not sure whether I should now.

[Saint Steve]

try Breeze Volkswagen , shirley Southampton Stealth. They are very good there so ive been told.

[stealthwolf]

try Breeze Volkswagen , shirley Southampton Stealth. They are very good there so ive been told.

Noticed a few veedubs with Breeze advertising. Thought it was the dorset one or something.

Will check them out in a coupla weeks.

[bobotheclown]

And to prevent such issues make the service manager (or someone simillar) walk around the car and point out the lack of damage to the car when you drop it off, especially the alloys etc, if nothing else it will warn them that you may well be quite anal and they should take more care, its hard to actually do without looking like a prat but worth it if something does go wrong

....Definitely anal imo but a very good idea and one which Phil can now do in a friendly way in the future because of this incident.

Btw, it's not just VW dealers who might try and wriggle out of being responsible for damage, but the fact remains that the vast majority of garages do try their best to look after your car, but things happen - It's a machine.

not realy anal considering all the reports we have heard about dealerships. I too mine in after having owned it for couple of weeks because there was a problem with the tailgate not closing properly. I stupidly forgot to ask them NOT to wash the car. Picked up the car and it was cleaned with what I can only describe as a extra wide broom. It now has fine spider scratches all over the body in wide straight streaks. The dealership in question is Beadles in Dartford

[RedRobin]

try Breeze Volkswagen , shirley Southampton Stealth. They are very good there so ive been told.

....There's someone on here who was very unhappy with Breeze but perhaps it was in Poole.

[stealthwolf]

Didn't realise Breeze was in Poole - in fact that's more likely where the new veedubs came from.

So need to figure out whether Breeze in Poole or Breeze in Soton's bad. Alternatively, I might just wait until I go back to VW solihull.