Author Topic: Dealers & Servicing  (Read 8881 times)

Offline Colh

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Dealers & Servicing
« on: 16 April 2026, 18:15 »
Seriously considering NOT extending my all in service plan as I really can't face dealing with the Milton Keynes dealership any more.

The service is generally shocking, they never answer the phone and phoned me this evening to tell me the loan car I had booked for tomorrow (in Feb!) is no longer available when I take it in for its service & MOT tomorrow.

It's been a while since I went independent.  Last used Inde-Tech in Milton Keynes but it was a looong time ago on my old GTD.  Anyone recommend a reliable independent VAG specialist around my area that I can go to in future?
Current: 2021 MK8 GTI DSG Atlantic Blue
Gone: 2018 MK7.5 GTI Deep Pearl Black
Gone: 2015 MK7 Match Night Blue
Gone: 2010 MK6 GTD Deep Pearl Black
Gone: 2008 MK5 Match Blue

Online Watts

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Re: Dealers & Servicing
« Reply #1 on: 16 April 2026, 18:20 »
APS in Brackley feature favourably in many youtube videos. Not used them myself but might be worth a look - https://www.autops.co.uk/
2025 Oryx Black Edition Clubsport with Performance Pack.
Previously:
2019 Oryx 5dr TCR with Reifnitz.
2015 Tornado Red 3dr GTI PP, manual, Santiagos, Audi short shifter.

Offline flipflops

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Re: Dealers & Servicing
« Reply #2 on: 16 April 2026, 19:40 »
100% recommend APS, lovely people there!!

Sounds like a dealer issue though as I've used all in for years and it's fine

Offline fredgroves

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Re: Dealers & Servicing
« Reply #3 on: 16 April 2026, 20:42 »
If your "service" is just the basic crap the all in plan gives you then probably you don't even need a vw specialist.

Any garage can change the oil and the spark plugs....

The only thing you get from a main dealer that you don't get elsewhere is recall work and warranty stuff.

The flip side is of course apart from being hard to book into (they are all currently dealing with a major recall for several vw models at once...) is that they will try to tell you that your brakes, tyres and god knows what else need replacing and pressure the hell out of you to agree to it.
Current: Mk8 GTI DSG, Adelaides, DCC, HUD, HK, Winter Pack, Rear Camera.. Aka "HMS Weasel"

Gone: 2017 Mk7.5 GTD,manual, NavPro
Gone: 2014 Mk7 GTD, manual, NavPro, DCC

Offline candywhite12

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Re: Dealers & Servicing
« Reply #4 on: 17 April 2026, 14:07 »
The flip side is of course apart from being hard to book into (they are all currently dealing with a major recall for several vw models at once...) is that they will try to tell you that your brakes, tyres and god knows what else need replacing and pressure the hell out of you to agree to it.

so true... had my mother in law's new t-roc serviced last month, all the usual stuff but they did ring her, asking her whether it was alright to also change both front blade wipers for something like 100 quid, i believe she must still not know how to operate those wipers so it's a miracle how parts need changing from new even if they have not been used :shocked:
Current: GTI 8.5, Moonstone Gray, 5dr, Black Estorils 19''. pan, DCC
Wife's: mk8 TSI 1.5 RL, 5dr atlantic blue, DSG, Norfolk 17", pan s/r, leds
Son's: mk7.5 TSI 1.4 RL, 5dr tornado red, DSG, Singapore 17", pan s/r, leds
Before: mk6 GTI 5dr candy white, DSG, Monza Shadow 18", s/r, bi-Xenons, DCC
Even before that: mk5 GT 5dr tornado red, manual, s/r

Offline Colh

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Re: Dealers & Servicing
« Reply #5 on: 17 April 2026, 22:05 »
Got the overpriced work items on my service report - they didn’t bother going through it just handed an envelope. 

Rear wiper blade - £17.40
2x Michelin tyres £235 each (ordered from JustTyres for £238 the pair instead)
Regas aircon £141
Front diff oil change - marked as urgent but no price and not mentioned when I picked it up

Didn’t do any investigation into the constant bongs that I asked about.  Thankfully they’ve eased off lately.

Not getting any of that extra work done by them anyway.  To say they couldn’t be bothered is an understatement.
Current: 2021 MK8 GTI DSG Atlantic Blue
Gone: 2018 MK7.5 GTI Deep Pearl Black
Gone: 2015 MK7 Match Night Blue
Gone: 2010 MK6 GTD Deep Pearl Black
Gone: 2008 MK5 Match Blue