Steering wheel replacement gone wrong by main dealer

[neiln20]

Not sure if useful but I had the opposite, on the test drive i didnt notice any mis-alighment with the steering. 2 weeks later, when i collected the car and drove the 90 miles home it was evident it wasnt aligned. For one reason or another i didnt get round to have it looked at by the loal dealer but then the car developed a steering rack issue which was replaced under warrently, whilst doing so they must have done the alignment as it was perfect after.

[clarky92]

Thanks for all the advice

Update - went into the dealership and discussed. The tech has agreed that an alignment is the solution and should be covered by the warranty/ manufacturer. In regards to refitting the steering wheel back to match the notches before alignment, the tech is happy to leave the wheel on its current position as it’s only a few degrees off atm so the adjustment to the alignment should be less. I’m assuming they have all the computer stuff to ‘reset’ sensors etc if any warnings are triggered. Hopefully should be done in the coming weeks

[clarky92]

Update - car went in for the alignment today at the dealership. The tech did re position the steering wheel to align the marks on the wheel and steering rack. Unfortunately though the same issue remains, when driving straight ahead the wheel is off by a few degrees. I also noticed the road noise is louder since collecting the car and it’s feels like there is a slight vibration, although hard to tell for sure.

Does anyone have any suggestions on what to do next?

[Adam T7]

Mine is a 7.5 so quite possibly different, but after having front suspension arms changed the steering wheel was a few degrees of central when driving straight ahead. Garage called me and asked if I wanted it central (they reckon some folks aren’t bothered 😳) and had the tracking re-alligned, all good so far.

[Colh]

Sounds hugely frustrating.  In fixing one problem, they've caused another.  Its still down to them to resolve it.

If this tech can't remedy what they effectively broke, is there another tech to do it?

Is there another dealer you can take it to?  I'd be after a commitment from dealer 1 that they'd be covering your out of pocket expenses to be taking it elsewhere too.

Contact VW directly?  Is it financed?  Could VWFS be looped in?  There's only so much being 'nice' and cooperative will do.  Some dealers see that as a sign they can just fob you off.