Engine cover!

[Yodi94]

I called Inchcape cheltenham a week or so prior to my brake fluid change and suggested they order the cover so that it can be fitted at the same time, they did, and it was. 👌 spot on.

My GTI is from them too but a ‘23 plate. Can I ask who you spoke to at the dealership regarding this? Mine doesn’t have any active recalls, it didn’t come with a cover so I’m keen to get one if I can.

My local lookers dealership parts team said yeah just book in with servicing team. Spoke to them and they are adamant they can’t do anything as there is no recall on my car for this. I quoted the service campaign code and all.

I think it was Olivia that I spoke with, but any of the service team would be able to help, I think though, if I recall correctly!? that it was a case of the VIN having been allocated a cover on VWs system, and therefore they were able to order one.

I was told by the fleet team after they found out more about this, that it is a case of just waiting for my car to end up having the recall eventually but until then I’ll just have to wait it out.

They said the car is fairly new and VW might be working from oldest to newest.

[Yodi94]

I sent an email to the VW executive office compiling that my new CS was missing the engine cover and they had my local dealer parts department order in the part and have it waiting for me. I didn’t need to book the car in with the service department, just rocked up to the parts desk and they handed it over.

Worth a shot if anyone else is fed up of waiting?

Might just do that, do you have their email address and maybe the message you wrote to them too please?

[clarky92]

I sent an email to the VW executive office compiling that my new CS was missing the engine cover and they had my local dealer parts department order in the part and have it waiting for me. I didn’t need to book the car in with the service department, just rocked up to the parts desk and they handed it over.

Worth a shot if anyone else is fed up of waiting?

Might just do that, do you have their email address and maybe the message you wrote to them too please?

executive.office@volkswagen.co.uk

Mention about kicking off on social media as this will get your email passed the filters and to a human

[Yodi94]

I sent an email to the VW executive office compiling that my new CS was missing the engine cover and they had my local dealer parts department order in the part and have it waiting for me. I didn’t need to book the car in with the service department, just rocked up to the parts desk and they handed it over.

Worth a shot if anyone else is fed up of waiting?

Might just do that, do you have their email address and maybe the message you wrote to them too please?

executive.office@volkswagen.co.uk

Mention about kicking off on social media as this will get your email passed the filters and to a human

Cheers mate!

[Ceefeesh]

Good luck but I am not sure it will get you up the line. I wrote something similar in a letter to the Head of VW UK in what I thought to be a humorous/rhyming letter. A year later I am still awaiting a reply. I am not sure they have a sense of humour.

[clarky92]

Good luck but I am not sure it will get you up the line. I wrote something similar in a letter to the Head of VW UK in what I thought to be a humorous/rhyming letter. A year later I am still awaiting a reply. I am not sure they have a sense of humour.

Like I mentioned in my previous reply, I believe you need to mention certain things to get through filters and or to get a humans attention. It worked for me and I thought mine would never be answered either.

[monkeyhanger]

I am not sure they have a sense of humour.

German company with no sense of humour? Surely not! Should've put your name down as "Pike".

[Aidey]

I have just picked up my clubsport and there is no engine cover so I will be onto them for a replacement.

[Exonian]

When did your car land at the dealers before you bought it Aidey?

[Aidey]

When did your car land at the dealers before you bought it Aidey?

Came into the dealers in December , I was offered it and finally decided last month