Clubsport order thread

[Exonian]

My original order form shows '19" Estoril black alloy wheel with anti theft bolts'.  At my visit yesterday, the dealership produced their order form document that was allegedy sent to VW which had (paraphasing here) ... '19" Estoril - bla'.  So that may indicate the factory's at fault.

So either a misread, wrong bar code on wheels at the production line or warehouse, an admin error.  Who knows.  All I know is it's frustrating as hell. 

The trouble with the VW ordering system is that all the alloy wheel options are called ‘black’ with the addition of “diamond turned” on the polished versions.

So the black Estorils are just “Estoril Black” but the polished versions have the “diamond turned” added after as a suffix. Even the Adelaides are “Adelaide black diamond turned”

And the polished Estorils look like this on the system:

[Bluto]

My original order form shows '19" Estoril black alloy wheel with anti theft bolts'.  At my visit yesterday, the dealership produced their order form document that was allegedy sent to VW which had (paraphasing here) ... '19" Estoril - bla'.  So that may indicate the factory's at fault.

So either a misread, wrong bar code on wheels at the production line or warehouse, an admin error.  Who knows.  All I know is it's frustrating as hell. 

The trouble with the VW ordering system is that all the alloy wheel options are called ‘black’ with the addition of “diamond turned” on the polished versions.

So the black Estorils are just “Estoril Black” but the polished versions have the “diamond turned” added after as a suffix. Even the Adelaides are “Adelaide black diamond turned”

And the polished Estorils look like this on the system:

Thanks Exonian, interesting to know .  So basically that "PI8" in your screen grab refers to polished?  I shall raise this point with the dealer tomorrow and ask if the order form sent through to VW by them had any reference to diamond turned on it.

[Exonian]

It certainly looks like the PI8 code is what you need to ask to see from their original order screen. They (the dealership) must have a record

[The_Doc]

@Bluto If they leave you with the diamond cut ones and some money off, let me know. I’m taking my black Estorils off this week to replace with some RFO19s.

[evo1986]

There is no sending an order form to the factory….

A member of staff at the dealership or sometimes at head office orders the car on VW’s SLI factory order Configurator. Once ordered the order/SLI number and configuration sheet are usually passed to the sales person to sign off….

[Bluto]

Thanks for your assistance and comments @evo1986, @Exonian and @The_Doc.

After some conversations and investigations by the dealership.  It confirmed that the incorrect wheels had indeed been specified by themselves at the time of order.  The P18 coded (diamond cut ones) Estorials had been ordered instead of the black painted version I specified.

Whilst I can appreciate that VW ordering system's decription field wasn't descriptive enough in this case, human error played its part as it's the same Estoril design but with a different finish.  It is frustrating that it happened to be my order that will potentially improve quality control procedures at the dealership and has delayed my car collection date.

Anyway after various 'meetings' the correct wheels have now been fitted, though I yet to see it with its proper shoes on.  So thanks for the offer The_Doc, but the situation should hopefully be resolved now. 

The car's indicator issue was due to its associated control unit bringing up a fault.  That control unit has been replaced with a brand new one.  So now I won't need to use hand signals when turning left or right.  Should take delivery shortly.

[The_Doc]

@Bluto: Much better that way, since you maintain the warranty on them. Wouldnt get that with used ones

[Exonian]

Good news Bluto. 
These things happen, your dealer turned it around which is nice to see. An honest mistake but these cars are far from cheap so it’s good to see it resolved.

[Bluto]

So after nearly 21 months of waiting, this morning I finally took delivery of my Clubsport   , now with the correct wheels on! 





My Veedub Kung Fu will have to remain strong for a little while longer though.  As immediately it was put on a trailer and sent off to have its PPF applied.



I'll post a couple of photos once it's got its car sized screen protector on.  The waiting adventure is nearly over...

 

[Exonian]

A happy outcome and the car looks fab Bluto 
The mk6 can have a rest soon!