Hey Vw is the wake up word, and you can set the heated wheel to remember your settings....to do it you have to do the opposite of what men do and read the manual 
Dave. I just read back over this thread and realised that you are the reason I was unable to communicate with the car. You told me it was "Hey VW" and so I tried that and "Hey Volkswagen" over and over to no avail.
It's "
Hello Volkswagen" and "Hey" doesn't work.

Although, despite not being able to pick up on that, it randomly activated when I was talking about what I was thinking of having from the take-away the other night.
Still not looked up the heated steering wheel thing....but I did figure out how to have the passenger mirror dip on reverse, all by myself!
