Thank you @SRGTD, thanks for the fore-warning, and for the info of the surround being replaced by a 3rd party.
The technical bulletin – acknowledge is USA specific, I assumed as the bulletin covered parts which looked like they were under the surround, I assumed VM service centres would have been trained in the removal of a surround.
Hi @watts, I read you posts which were helpful, and interesting to hear yours was replaced by a windscreen fitter, which makes sense as its glass related.
Do you know how it was arranged via a windscreen fitter, was it VW put you in contact with a body shop, who then subcontracted to the windscreen fitter? I can only assume the windscreen fitter has prior surround experience if they’re able to spot the lack of bonding material..
Hi @funboxter, yes saw your post also, and we’re in the same boat. Is your dealer arranging the repair via a body shop, or windscreen fitter?
In full agreement with you the surround, or the original fitting of the surround was a manufacturing defect.
What irks me and I’m sure it does you all too, is a known problem, and while not a manufacturing defect of the car, the poor construction on the assembly line leads to a component failure.. with VW negligent in some way.
Thanks all for you replies, and will keep you updated.