No volume on sound system

[Jim_mk7.5]

Name and shame the dealer. Sounds like they are trying to pull your pants down.

[clubsport]

Sorry to hear of your sound problem.

This may sound obvious, but have you tried moderating the volume using the controls on the steering wheel?

[fredgroves]

Sorry to hear of your sound problem.

This may sound obvious, but have you tried moderating the volume using the controls on the steering wheel?

Yeah I was going to ask if the problem was the volume knob on the unit.... so yes try the volume on the steering wheel...

[Graemehaw]

Yeah the controls on the wheel are the same
I'm convinced it's a software bug
But updating the firmware did not work

[Graemehaw]

I have the sound working again but again only up to half volume

[fredgroves]

Have you tried a reboot?

Hold down the power on button for ~5 seconds

[Graemehaw]

Yeah sadly the reboot doesnt work

This sequence I found on you tube does seem to work
https://www.youtube.com/watch?v=r540d-pcw40

But I have to do it everytime I start the car thanks to VW

The issue was not loud sound before I took into those idiots, now no sound, untill I complete the above process everytime I start the car

Gonna do some more research into this, it seems a common issue. Im just really surprised there is no one here thats had the issue?
Is there a separate amp anywhere?

[ar899]

Have a look on honestjohn. He regularly recommends electronic specialists for this sort of thing. Ask him if need be, all free. £5.5k is criminal.

[Talk-torque]

£5.5 K says, to me, that they don’t want to do it.

[fredgroves]

Try these people:

https://vw-retrofit.co.uk/

They fit OEM nav units to Golf's without nav. They have parts and technical capability.

I have seen people say that a Mib2 nav unit is only £650 supplied and fitted.... I expect they can fix your problem for a few hundred quid...