Andy, as above it’s not detailed under Modifications in my schedule, unlike dashcsm which is detailed, so is just noted on DL’s systems. As said it’s worth phoning again and getting a different operative as it does appear to come down to the person on the other end of the phone.
I've just tried them again but as it's on my notes that the underwriter has declined it, there's nothing they can do apparently. I'm still in my 14 day cooling off period so I've said I'll look for another insurer to see what others will do... they weren't bothered at all! Thanks again
Find another insurer Andy.
Incidentally I contacted DL yesterday to ask why on my renewed Schedule of Insurance, under modifications the only thing listed was ‘Sat Nav Non Manufactuer Approved/Installed’ (I have factory fit a Pro Nav!) and nothing else, when I have both a hard wired dual channel Dash cam and the pedal box, both declared and accepted by DL since before they were both installed. DL explained that they don’t have ‘Dash cam’ on their drop down list of modifications so they list them as aftermarket Sat Nav which is similar! Fine if that’s what they do, but how the hell can a massive insurer like DL not have Dash cams, which are increasingly common place, as a listed item. Beyond belief!
Then, at great risk of buggering everything up, at great risk of being questioned again over the pedal box I asked for assurance this was on my notes, as it doesn’t show on the schedule. The pedal box was added to my policy back in Feb 2016, resulting in my premium dropping slightly so clearly was added at that time, after lengthy explanation of what it did and was given the ok. Anyway I took a deep breath and asked the guy the question if it was definitely on my policy. Answer “No” No pedal box noted. Holy s**t! Here we go I thought, now they won’t approve it I bet. But I explained that it had been agreed and approved 2 years ago! The guy said to hang on for a minute. Comes back to tell me, surprise, surprise, that ‘Pedal box’ is not on their drop down menu.

I know that! Anyway I thought this was it and I’d be looking for another insurer later that day, but after me reasserting that this had all been accepted in 2106, he just manually added it to the policy (why can’t they do that with dash cams?) and I’ve asked for an amended schedule to be sent. Phew! But what a palaver.
So it potentially raises a question for anyone with a pedal box covered by DL, and it not being itemised on their schedule. Has it actually been added?