Key fobs not opening 'new'car? Pics now added.

[CHB100]

Just had a call from supplier, I was due delivery of my R tomorrow. Apparently Car already to go in valet bay and they can't open it !!!. Both sets of keys tried, so the tried to reprogram and still failed. Why?
Anyway have ordered new keys and delivering hire car in meantime.
Question does that sound feasible both keys failing when they obviously worked before, also surely issue is with the car not recognising signal. How will new keys help?

[SRGTD]

It does seem strange neither key will work. Any possibility the supplier has mixed your keys up with those of another car and the keys they're trying are the wrong ones?

[fredgroves]

You can open the car with the key rather than remotely can't you?

If its more than not just opening but also starting and with both keys, it sounds like something quite serious.

Checking the key numbers to the chasis number is simple on the computer, the only mistake might be not having mated them up in the factory perhaps or maybe even putting the wrong key in the car for delivery?
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[gtiaps]

To my understanding keys have to be in the ignition to recode them. ( may be wrong ) also they can actually get in the car by removing the cover adjoining the drivers door handle this hides the actual key hole. .

[CHB100]

Well apparently it's still stuck in shipping mode and is at Listers, Stratford. Just tried my wife's MK7 and lifted cap on door handle and manually entered. I wonder if manual access is shutdown also?  or if not alarms will trigger. All very odd and New keys up to 10 b****** days away. So sweet 2.0L DSG something from tomorrow , but NOT an R!!!!

[CHB100]

It does seem strange neither key will work. Any possibility the supplier has mixed your keys up with those of another car and the keys they're trying are the wrong ones?

Impossible apparently, so I was told, yeah right!

[gtiaps]

It does seem strange neither key will work. Any possibility the supplier has mixed your keys up with those of another car and the keys they're trying are the wrong ones?

Impossible apparently, so I was told, yeah right!

Yeah that would make sense being left the wrong keys but obviously the dealer isn't going to admit to his or her embarrassing error just fob the customer off with what they think is a plausible excuse   

[phazer]

Have you been to view the car just in case the problem is something else and they're making it up? Lots of new cars arrive with bodywork damage some with considerable amounts. I really hope it's not that but I don't trust car dealers 

[I wanted a GTi]

Have you been to view the car just in case the problem is something else and they're making it up? Lots of new cars arrive with bodywork damage some with considerable amounts. I really hope it's not that but I don't trust car dealers 

That was my thought, surely they would know that the car can be opened with the key blade and they are just using the excuse to buy time.

If they mixed the keys up then they would have two cars that can't be opened.

[gtiaps]

If they mixed the keys up then they would have two cars that can't be opened.
[/quote]

This is true but if only this one car was dropped at that dealership and the other numerous miles away the wrong keys wouldn't  be noticed until at the other dealership then they have to sort it out to get the right keys to the right cars at the correct dealerships....