VW Tracker Accuracy?

[Brenbo]

I currently have a Golf R on order and for well over 2 weeks to date the VW Tracker has shown Stage 3 Build Week Confirmed 01/08/16.  Then beginning of last week I received an email from my VW dealer stating my car was already built and had left the factory.  The email did not state the spec or model of my car, just that it was built and left the factory.  To confirm if the details of the email was correct I went on to the VW Tracker to see if it had progressed to a later stage. But no luck, it was still showing Build Week Confirmed, except now the date was missing? 

I have mentioned this on another thread on this forum recently and some others experienced something similar recently.  However the point of the thread is to ask how accurate the VW Tracker has been for all of you on this forum and whether there is any point using it, if it is not as accurate as it makes itself out to be? 

[saigonmark]

I ordered my Clubsport back on the 4th April and the tracker is showing stage 2, live webchat confirmed the build date on 29/08/16 but just had an email from the dealer saying that the build date will be 10/10/16  . It's a good job I'm not in a rush  . The tracker is still on stage 2 

[HeyBert]

I found the tracker to be accurate and reliable when tracking my order.
I've added a timeline of events below which may help: -

Order placed with dealer - 25th May
Build date confirmed via tracker on 3rd June as week commencing 27th June
Alert on 29th June from tracker to say car built and left the factory
Alert on 30th June from tracker to say car on its journey (at Emden)
Alert on 3rd July from tracker stating car on its final leg of journey (on boat)
Alert on 5th July from tracker stating car arrived in UK
Final alert on 8th July to say car at dealer

I rang the dealer on Monday morning (the 11th July) to tell them it had arrived, sales guy went away to check, and then called me back within the hour to confirm its arrival and agree collection dates.

Personally, I think the system worked well for me and the car arrived far earlier than expected.

[Bungleaio]

It wasn't too far off for me but took a couple of days to update. Tweeting @vwhelpuk got information through a lot faster.

[Tory]

My GTE went from stage one to built in a matter of weeks. Turns out they found some stock with the same spec I wanted and gave me that.
Worst car I've owned to date, registered in September, broken down for the whole of November, returned first week of December, broke Xmas eve, returned mid Jan, broke again and we returned it to VW for a refund

[Brenbo]

Hopefully this does not happen to my Golf R when I get it.  My current GTI PP is the best car I have ever owned to date.  I would hate for my next car to tarnish my experience of VW cars. 

[Brenbo]

I have had a bit of a time of confusion with my VW Dealer.  I had an email about 3 weeks ago stating my car was already built and had left the factory, I found this odd as VW Tracker was stating Stage 3 Build Week Confirmed 01/08/16, which started this thread.  Then a day or two later the date was missing from the VW Tracker so it just stated Build Week Confirmed without a date? 

I then called my VW Dealer beginning of last week to see whether they had an update on the transit of my car.  They looked on their screen and said sorry but the car was not built after all, but was meant to be built the week I contacted them so it will be leaving the factory by the weekend just gone at the latest.  However my build week confirmed date was originally 01/08/16 which is this week, not last week as my VW Dealer was telling me?

The thing which is confusing me even more than ever, is the fact the VW Tracker originally stated my build week as 01/08/16 then the date was wiped from the Tracker so it no longer shows any date.  I am now no longer sure if my build week is 01/08/16 anymore, I know the date provied is a week commencing date and the build can commence anytime this week if it is still 01/08/16?.  But it is now Tuesday afternoon and there is no sign of progress from Stage 3 and as far as my VW Dealer is concerned my car would have already been built and on it's way.  I will keep a close eye on the VW Tracker, but...

...What on earth is going on with the conflicting information I am given in regards to the progress of my car?   

[brettblade]

I have had a bit of a time of confusion with my VW Dealer.  I had an email about 3 weeks ago stating my car was already built and had left the factory, I found this odd as VW Tracker was stating Stage 3 Build Week Confirmed 01/08/16, which started this thread.  Then a day or two later the date was missing from the VW Tracker so it just stated Build Week Confirmed without a date? 

I then called my VW Dealer beginning of last week to see whether they had an update on the transit of my car.  They looked on their screen and said sorry but the car was not built after all, but was meant to be built the week I contacted them so it will be leaving the factory by the weekend just gone at the latest.  However my build week confirmed date was originally 01/08/16 which is this week, not last week as my VW Dealer was telling me?

The thing which is confusing me even more than ever, is the fact the VW Tracker originally stated my build week as 01/08/16 then the date was wiped from the Tracker so it no longer shows any date.  I am now no longer sure if my build week is 01/08/16 anymore, I know the date provied is a week commencing date and the build can commence anytime this week if it is still 01/08/16?.  But it is now Tuesday afternoon and there is no sign of progress from Stage 3 and as far as my VW Dealer is concerned my car would have already been built and on it's way.  I will keep a close eye on the VW Tracker, but...

...What on earth is going on with the conflicting information I am given in regards to the progress of my car?   

I'm in the same boat.  I've spoken to VW a few times, and the build week is still down as this week, and they expect the tracker to change at any point up to and including Friday.  Order tracker date commencing is blank, apparently that's a fault.

[Brenbo]

Good to see I am not the only one, but not good that we are both in this predicament.  I promised I was not going to start pestering VW for info with this car, but if I don't see any progress on the build of my car this week I will be straight on the phone.

When it comes to getting accurate info from VW, I say "german efficiency" 

[Aidey]

Same here, i have been told but Vw that my build date is this week, but the tracker is blank, and has been for about a month..