Author Topic: Looking for some advice please.  (Read 4585 times)

Offline Exonian

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Re: Looking for some advice please.
« Reply #10 on: 19 March 2016, 12:20 »
Some good advice here and what an awful situation taking the gloss off a big moment.

Is it a biggish dealership?
Did you get much of a discount?

If the car has indeed been stolen then their insurance should cover for customer cars stolen off their premises and you'd think there would be a hire car available to you at the least?

I'm sure you're very disappointed but hang in there and don't just get a second hand Fiesta out of pure frustration. Sleep on it for a few days. Stick to your guns and original budget.
The dealership will have to pay for optional extras on a car they buy in if it's already built, hence why they want to put your monthlies up - their management won't want to be giving away freebies like that if you've already had a big discount and their bottom line is affected.
Just bear in mind the reason your monthlies go up (assuming PCP here?) is that the options are worth a fraction of their original cost down the line.
As you're a cash buyer in the sense you have no part ex then you do have and awful lot of options open to you.

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Offline p3asa

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Re: Looking for some advice please.
« Reply #11 on: 19 March 2016, 13:55 »
Just another thought, VW give courtesy cars if the customer has had to wait X amount of weeks on their new car. I can't remember the figure.
I know it would technically be a new order if they ordered another car for you but that is their problem.
Your contract and agreement is for them to supply a car in X time so if they can't do that then you might hit the time scale for a car to be provided.

I would go in and see the manager as I'm sure there is something they could do.


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Offline Booth11

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Re: Looking for some advice please.
« Reply #12 on: 19 March 2016, 14:08 »
Just another thought, VW give courtesy cars if the customer has had to wait X amount of weeks on their new car. I can't remember the figure.
I know it would technically be a new order if they ordered another car for you but that is their problem.
Your contract and agreement is for them to supply a car in X time so if they can't do that then you might hit the time scale for a car to be provided.

I would go in and see the manager as I'm sure there is something they could do.

If you've waited over 6 months then VW will arrange give you a hire/courtesy car,until your new car arrives. They are very efficient, and I had one within a day of phoning them. Maybe the OP could suggest that route.  I think the branch of VW is called VW Replacement Cars or something like that.
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Offline Mk7-GTD

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Re: Looking for some advice please.
« Reply #13 on: 19 March 2016, 15:57 »
If you let me know what dealer it was I will tell you in 5 minutes if they had a car stolen or not!