Oh I can tell you some bad things about Lightcliffe VW Liverpool and I would never buy a car from them, new or used. They get bad reviews on the net 
On the other hand I have heard good things about Corkhills in Wigan - may be worth a talk to when you decide to take the plunge...
I live in Wigan so Corkills were my first port of call when looking to buy as I had a V6 4Motion from there a good few years back. To say the salesman was an arse is an understatement. As we walked away my wife actually said "I dont care if it costs us a £1000 more, we are not buying a car from that cock". He actually accused me of lying despite having a DTD printout. Try Chris at Inchscape at Bolton, he was the complete opposite and deals with their Carwow stuff. Pleasure to deal with. Though I haven't had the car long enough to try out servicing dept and no cause to return the car for anything.
I suppose each to their own, different day same salesman different result maybe. Who knows.
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^^ Funny that, Inchcape in Bolton was the first dealer I looked at after I'd decided I was buying a MK7. I rang and made an appointment, turned up to view/test drive a car and the salesman who I spoke to wasn't available. One of the other sales staff told me to come back another time, as nobody would be available for a couple of hours. I explained that I was ready to place an order and he simply wasn't interested. Needless to say I never did go back.