Cars collected but not all what it seems.

[p3asa]

So we go down to the dealer to collect the car.
Its the usual hour long paperwork filling in when all we wanted was to see the car.
Eventually we got taken to the handover room and there it was with the "Ready to go home" cover over it.
We had literally just stepped into the room and the salesman had wheeked the cover off. So no chance for pictures or for any excitement to build for my Mrs but since we were just itching to get it, it was ok.
My wife got in the car to go through all the controls which I suppose was pointless since I have the GTD but she found it worthwhile 










Intitially I thought the car had been well prepared as I walked round it several times inspecting it. Then I noticed the bumper was in a terrible state. This picture makes it look good.





So I started inspecting the car more closely and couldn't really see that much under their lights but on certain surfaces the swirls were a lot more noticeable.


So we wheeled it out outside and thankfully the sun was shining brightly as it highlighted how bad the car actually was.
I've not got pictures of it outside as I was far too busy checking it over and quietly raging.

Given that its my wife's first new car I was trying hard not to spoil the whole occasion but she could also see how bad it was.

Here are a few pictures from under my security light.

It is like that all over the car.



















The pictures actually mask how bad it is.

I wasn't impressed with the managers response to be honest. But now he's suddenly remembered that one of his valeters also does detailing!! So I'm going to give them an opportunity to sort it tomorrow.
Why I don't know.

Anyone any suggestions?

[Rhyso]

 

That's terrible 

I'd get them to pay for a professional detailer to sort. I wouldn't let the managers valeter loose on it!!

Equally you can really scare them and reject the car 

[wag29]

I feel for you, I had exactly the same experience when I collected my lapiz blue R in November last year, covered in swirls produced by their so called prep guys. The manager looked at the car with me and agreed it was not as good as it could have been!. I agreed to allow their VW approved body shop t try to rectify the issue, 3 days in the body shop and I went to collect and surprise surprise all they had done was covered it in fillers to cover the swirls!! so after a few choice word to the manager he agreed to let me take to a detailer of my choice which I did and now all is fine and the dealer paid the invoice, learnt my lesson now never let dealer near a new car and always get it prepped yourself by a professional detailer.

[p3asa]

Yeah Ive got a sneaky suspicion they might try that with this.
Although the manager phoned me with the so called detailer and he did know what he was talking about to give him his due.

How did you know they just covered it in fillers? As they generally last a few washes.

[Booth11]

Stevie, that is shocking.   And totally unacceptable on a brand new car - they've butchered the paintwork'  I really hope it didn't spoil the occasion for your wife. 

I would echo exactly what Rhyso says.  Get a pro detailer to sort it with a full correction detail. I would not let their valeter sort it. What if he's not a decent detailer (if one at all!) and makes an even greater balls up of it.  You'll have clear coat on a new car being removed possibly to little or worse effect. Maybe not, but is it worth the risk?  Find a reputable detailer and tell them you want the car to go there and be sorted at their expense.  Have they seen your pics, as they are pretty indefensible.   

I am so glad I didn't let the dealer touch my car, and detailed it myself. Even if I couldn't do it myself I would always skip dealer prep and pay a pro to detail it first.

Really sorry that pick up wasn't as it should be.  Hope you can convince them of the error of their ways and get a  satisfactory outcome.

[Booth11]

You'd be able to tell if fillers (glaze) has been used by just removing a bit with some panel wipe and examining the condition of the bare paintwork underneath.

[CraigW]

Don't let the dealer touch it pal. Get a proper detailed to sort it for you. It's a few quid but it's definitely worth it. Richard at RGK detailing in EK is near you and does a top job

[Gorocco]

Sorry to sound a bit stupid but are those actual scratches or just a bad polish?

I get mine next week and I'm absolutely dreading something like this happening.

[p3asa]

I know if someone else was posting this I would probably advise that they go to a proper detailer and bill the dealer.
I just felt I had to give them a chance but when I told them what is the point bringing it back to be sorted as it would be the same guys who caused the damage, the salesman and asst manager both agreed.
It wasn't until me and my Mrs were left alone to discuss it for a while, when I went back in to speak with the asst manager he suddenly remembered one of their guys did this as a hobby and he could sort it. So I got him to phone me.

He seemed to know what he was talking about but there were a few things that had alarm bells ringing. Given that he hadn't seen the car.

He said it would take about 5 hours!  That to me didn't sound right.

He would be using a 3 stage process!

What he would do would correct the holograms and they wouldn't come back! 

[p3asa]

Do you know the asst manager actually told me this happens on all dark cars and its more or less normal!!