Help with Issues. VW say it's Normal

[Mk7-GTD]

It may be "normal", in that it could be something as simple as suspension bushes getting cold, wet or even too dry, but it shouldn't be that hard to diagnose for the garage.

Jack the car up and move the front wheels around with a "technician" observing, then try it stationary with the weight of the car on the suspension and an observer close by underneath. Would that take 10-15 minutes?

Bushes or rubber bellows is an easy fix, steering rack is more of an issue (if it is that?).

If I ever have to go into any garage, I prefer to be able to tell them what the problem is and likely solotion.
I am used to track prepped cars, where you learn to hear for things and a decent technician can get the gist of how serious the problem is from the feedback.
 VW do appear a little disinterested?

The problem with modern garages now it that it is hard to find a mechanic, most are just fitters now and unless they are told by head office/computer screen that there is a problem they can't work it out for themselves.

[clubsport]

That's my point, they are disinterested so you have to tell them what the problem is.

I appreciate this takes experience and a reasonable idea and agree with you about many being fitters. They are all costed by the hour and that is the problem, you can't define how long it will take to find and resolve an issue.

Jobs like changing a strut, wishbone or roll bar bushes bushes and drive shaft boots will all be logged with a specific hourly time and the garage can't do much in terms of billing for warranty claims if it takes more time than expected.

[fredgroves]

Whenever I've told the garage my opinion as to what is wrong with my car, they ignore me.

Then again, in my own line of business I do exactly the same routinely when someone from outside of my specialism tries to tell me what their problem I'm being asked to look at is caused by.

It is quite annoying though with the garage, especially when its something I've learnt from here that dozens of people have already confirmed.

One service manager told me that "nothing on the internet is ever correct", which is quite a sweeping inaccurate statement and then some.

[Mk7-GTD]

I was at a dealers one day in our Mk6 GTi and I got talking to the service manager outside. He made a point of making out that their dealership was noted for being the most knowledgeable dealers in the area.

I then unlocked the car and he then asked what I had installed on the car to make the beeping noise when I unlocked it. I laughed as I thought he was joking but then he asked if I had got it off eBay or somewhere. When I tried to explained to him what VagCom was he didn't believe me and said that there was no such thing available.

Thankfully I had never used that garage and all I was doing there was getting a quote for a replacement wheel that had been damaged by a pothole.

[Fabio Bignose]

Hi,

This was my experience with suspension noises that I finally got sorted after more than a year.

I totally feel ur pain as I spent so long researching what it could be but ultimately, each of our problems can be different.
Perseverence is the key here and even though the garage may tell you all is fine, if you know urself it's not then keep going back before the warranty expires.

Regarding the suspension noises, there is a TPI issued 15th April this year that involves dropping the wishbones and greasing the bushes with a more substansial grease. This cured my creaking, pattering and squeaking noises.
Regarding clunking, mine turned out to be caused by a broken bracket which holds the auxillary water pump in place at the front of the engine.

All this was finally sorted after being fobbed off for more than a year and lots of visits to the dealer.

Good Luck!

I hope this helps in some way.

[Organisys]

...Master Tech...

....."Bellows" ...

 

VW Main Dealerships are useless at anything other than selling cars (and sometimes parts). Probably shouldn't be that way, but sadly mostly is.

[cosmos]

Not sure if this is related to my issue but couldn't find another suitable topic.

On my home this afternoon I was coming out of a multi-storey car park so turned sharp left down 10 or so ramps. With each sharp turn there was a rubbing noise coming from the front wheel I'd best describe it as a kind of "hurrrrrr" sound - it sounded like the noise brakes make when a car hasn't been driven for ages and they've become a little rusty. Pulling into my parking space at home I have to make a sharp right and the sound was present then too.

Not really noticed it before now (done just under 1000 miles) but it was really evident leaving the car park.

Any ideas what this could be? Has something just settled in place now that the car has been driven a bit?

[cosmos]

Not sure if this is related to my issue but couldn't find another suitable topic.

On my home this afternoon I was coming out of a multi-storey car park so turned sharp left down 10 or so ramps. With each sharp turn there was a rubbing noise coming from the front wheel I'd best describe it as a kind of "hurrrrrr" sound - it sounded like the noise brakes make when a car hasn't been driven for ages and they've become a little rusty. Pulling into my parking space at home I have to make a sharp right and the sound was present then too.

Not really noticed it before now (done just under 1000 miles) but it was really evident leaving the car park.

Any ideas what this could be? Has something just settled in place now that the car has been driven a bit?

I noticed this again today, seemed a bit louder than previously. I've got a 90 day health check with my VW dealer in a few weeks so will ask them for some advice but it'd be interesting to know if anyone on here can suggest anything.