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Author Topic: Help with Issues. VW say it's Normal  (Read 10278 times)

Offline Cossieian

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Help with Issues. VW say it's Normal
« on: 08 January 2016, 16:30 »
Had my car from new, was perfect up until 500 miles on the clock when it started to make a creaking/rubbing noise when turning the steering wheel at low speeds, and it's gradually got louder since.
Car now has 2700 miles and finnally today had time to leave it into VW to get sorted.
 
Just had a callback from the service manager to say their Master Tech have looked at it and he printed of a bulletin from VW to say this is completely normal :tongue:  and it's something to do with the car "Bellows" whatever the hell they are
As you can imagine I hit the roof and said no way is this normal and to show me another car that does it, so he said he'll try and get a car when I go to collect in the morning BUT can't promise anything.
 
where do I go from here with this? Quite frankly it's so loud sometimes it's embarrassing when I am carrying passengers (which have commented on it before) and I feel is unacceptable
 
Anybody any advice please
 
PS they also checked another sound I have, which was a knocking/clonking when braking and changing direction, they put this down to the calipers and agin say it's totally normal :cry:  :cry:
 
Gutted, first brand new car I've bought and the only car I've had these issues with, not good enough VW!!
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Offline AndyG

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Re: Help with Issues. VW say it's Normal
« Reply #1 on: 08 January 2016, 16:42 »
It's not normal my car doesn't do that.Call his bluff and insist on him showing you another car that does it.
He must have a forecourt full of mk7 golfs to demonstrate this to you.
You could try another VW dealership you don't have to use the one that supplied car.
I hate being fobbed off also.
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Offline Sootchucker

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Re: Help with Issues. VW say it's Normal
« Reply #2 on: 08 January 2016, 16:44 »
Agree mine doesn't do it as well, however if he shows you another MK7, make sure it's a performance model (R, GTI or GTD), as these are the only ones to have the variable ratio racks which may or may not make a difference.
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Offline VWB

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Re: Help with Issues. VW say it's Normal
« Reply #3 on: 08 January 2016, 16:47 »
Doesn't do it on mine either, although I only have 1200 miles on mine.

Ask them why it should start after 500 miles and get worse if it's a normal function of the car and doesn't do it on all their cars. I don't think "noisey bellows" was an optional extra!  :grin:
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Offline Cossieian

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Re: Help with Issues. VW say it's Normal
« Reply #4 on: 08 January 2016, 17:00 »
Just called the service guy back and told him if he can't show me Nother car simalar I'm not taking the car back until it's fixed. His reply was "VW have instructed that there's nothing to fix and nothing can be done"". What a joke
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Current: MK7 Golf R (Limestone Grey) DSG, 19 Prets, Winter Pack, Rear Camera, High Beam Assist, Apple Connect, Gloss Black Mirrors
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Offline Mk7-GTD

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Re: Help with Issues. VW say it's Normal
« Reply #5 on: 08 January 2016, 17:35 »
Quote from: Cossieian on 08 January 2016, 17:00
Just called the service guy back and told him if he can't show me Nother car simalar I'm not taking the car back until it's fixed. His reply was "VW have instructed that there's nothing to fix and nothing can be done"". What a joke

Name the dealer!
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Offline CraigW

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Re: Help with Issues. VW say it's Normal
« Reply #6 on: 08 January 2016, 17:41 »
Maybe your crazy thoughts are not so crazy after all  :grin: :grin:
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Offline JDJ23

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Re: Help with Issues. VW say it's Normal
« Reply #7 on: 08 January 2016, 19:18 »
Quote from: Cossieian on 08 January 2016, 16:30
Had my car from new, was perfect up until 500 miles on the clock when it started to make a creaking/rubbing noise when turning the steering wheel at low speeds, and it's gradually got louder since.
Car now has 2700 miles and finnally today had time to leave it into VW to get sorted.
 
Just had a callback from the service manager to say their Master Tech have looked at it and he printed of a bulletin from VW to say this is completely normal :tongue:  and it's something to do with the car "Bellows" whatever the hell they are
As you can imagine I hit the roof and said no way is this normal and to show me another car that does it, so he said he'll try and get a car when I go to collect in the morning BUT can't promise anything.
 
where do I go from here with this? Quite frankly it's so loud sometimes it's embarrassing when I am carrying passengers (which have commented on it before) and I feel is unacceptable
 
Anybody any advice please
 
PS they also checked another sound I have, which was a knocking/clonking when braking and changing direction, they put this down to the calipers and agin say it's totally normal :cry:  :cry:
 
Gutted, first brand new car I've bought and the only car I've had these issues with, not good enough VW!!

I've been having a similar issue on my GTI, noticeable only on "rough" surfaces (rock, asphalt). There is a loud plastic cracking noise at low speeds or at full stops along with some sort of rubbing/rattle coming from the front end of the car.

At the beginning, the VW technicians said it was completely normal situation, but with every single km the plastic noise became louder and louder. The guys from VW were anything but helpful, so I decided to check myself. I found that there are two bearings, one on each side of the car, located at the top of the shocks (called steering bearings down here) that required lubrication, especially on adverse climate locations. One of them was even broken, producing that plastic crack noise

VW decided to cover those pieces under the car warranty. I'll share the results when they're replaced. You should also check them.
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Offline Exonian

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Re: Help with Issues. VW say it's Normal
« Reply #8 on: 08 January 2016, 19:21 »
Mine has started making a horrible noise on full lock sometimes.
My mk5 GTI used to do the same thing.
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Offline Booth11

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Re: Help with Issues. VW say it's Normal
« Reply #9 on: 08 January 2016, 19:47 »
I have the creaks at the rear at full lock, and, just new this week, the rubbing sound at the front, when static and turning wheels left/right and vice versa.
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