Diehammer: I certainly did get a call....
Ronald called me up this morning just to tell me that my car was on a ship, on it's way over - would be arriving in port in a few days. I asked if it was coming over on a Pedalo as the distance will be in the region of 300 miles from Emden to Tyne and it set sail on Weds lunchtime. He seemed a bit embarassed, so I let him off the hook by telling him the ship arrived into Tyne yesterday afternoon around 4pm, that it would likely take 36 hours to be unloaded and cleared through customs and then it'll wait until VW UK's transport agents arrange for it to be transported to the dealership.
He seemed surprised I knew all that and said he would call me again on Tuesday to tell me when it was scheduled to move from Tyne to the dealership in Durham (about 22 miles). As he said he was calling back, I never pushed him about goodwill - I will be directly and bluntly be asking that question on Tuesday if he doesn't bring it up.