EGR VALVE

[passant]

Just got off the phone with the Social Media Executive, who has said that I need to take it to another VW garage to have it looked at, but if they turn round and agree that the EGR valve doesn't need replacing, then she said 'it's down to opinions' even though they're all trained by master tech's, so really I'm going to get nowhere.

I asked when the Master Techs would be in the North West, so the people training these grease monkeys could look at my car, but she refused to comment.

[passant]

The only reason I go to the stealers is to continue the Full VW Service History I've got, but now I'm thinking, what do they actually do when my car is with them?

Free Road test - not done ( as per tracker and also trip computer )

Stereo volume was at 3 /4 high when I turned it on

Diagnostic Report - Not Done.

So I paid them £503 to ruin my speakers and try and rip me off. ( for a cambelt and service )

Any advice here guys, not letting this one go!

[topher]

can you post a picture of your engine with the plastic cover removed?

[golfhappy]

CORKILLS WIGAN - AVOID.

Garage has rang me today not happy that I've posted it to twitter and the forums ( twitter has 5000 followers haha ) telling me that it's damaging and that I should go back into the store.

I'm not being funny. The work doesn't need doing, had it checked again, I asked why they didn't clean it and they said that wasn't the solution, but if there was that much sut, how did they diagnose it? Trying to back out of a hole they're digging themselves.

It's done 115K, serviced every 6 months ( or less in my case ) By VW, cambelt changed 2000 miles early, I really do look after it like he's my child!!

On twitter I've only posted the Facts and figures and a nice picture of the bill #nothappy hahahaha

As long as you stick to the facts and figures you've done nothing wrong! As for getting anywhere you might be lucky. I once bought a new car off Arnold Clark with no mats, they were in the spec! manager said that no mats came with the car. He said his mother had bought a car off them with no mat! said to him if i was his mother i wouldn't let him in the house again! phoned their head office in Glasgow got the we buy in such bulk to keep the costs down they leave a lot of that stuff off the spec. Partners father bought a car off them...1 set of mats in the footwells and 1 set of mats in the boot!! I loathe seeing cars with Arnold Clark stickers on the rear window!!

[passant]

can you post a picture of your engine with the plastic cover removed?

You mean the engine tray or the top of the engine?

[passant]

CORKILLS WIGAN - AVOID.

Garage has rang me today not happy that I've posted it to twitter and the forums ( twitter has 5000 followers haha ) telling me that it's damaging and that I should go back into the store.

I'm not being funny. The work doesn't need doing, had it checked again, I asked why they didn't clean it and they said that wasn't the solution, but if there was that much sut, how did they diagnose it? Trying to back out of a hole they're digging themselves.

It's done 115K, serviced every 6 months ( or less in my case ) By VW, cambelt changed 2000 miles early, I really do look after it like he's my child!!

On twitter I've only posted the Facts and figures and a nice picture of the bill #nothappy hahahaha

As long as you stick to the facts and figures you've done nothing wrong! As for getting anywhere you might be lucky. I once bought a new car off Arnold Clark with no mats, they were in the spec! manager said that no mats came with the car. He said his mother had bought a car off them with no mat! said to him if i was his mother i wouldn't let him in the house again! phoned their head office in Glasgow got the we buy in such bulk to keep the costs down they leave a lot of that stuff off the spec. Partners father bought a car off them...1 set of mats in the footwells and 1 set of mats in the boot!! I loathe seeing cars with Arnold Clark stickers on the rear window!!

Go and take your car in for servicing with them, get a courtesy car, swipe things out the car as compensation and eBay them 

[passant]

First Picture is the health check from back in April, don't know if you can see or not but the Control bushes are in red and I got told required immediate attention.



Second Picture, the Health check from the other day, I've not touched the Control bush or the rear wiper, and 15000 miles later they have repaired themselves, although Volkswagen have admitted that the mechanic probably looked over this ( not doing their job properly ), or because making up an EGR issue would earn him more money ( in case you didn't know I've discovered they are on health check commision for any extra work they get from the health checks, why do you think they're giving them away for free !?! )

[golfhappy]

Common problems with a sooted up EGR valve are: rough idle or stalling. Failed emissions test. reduced engine performance surging during cruise conditions possible engine misfire. These would probably throw up P0400 or P0402 code. Your car was performing ok prior to the service?

[passant]

Common problems with a sooted up EGR valve are: rough idle or stalling. Failed emissions test. reduced engine performance surging during cruise conditions possible engine misfire. These would probably throw up P0400 or P0402 code. Your car was performing ok prior to the service?

No engine codes flashed up when VW diagnosed it let alone when I did it, car is running like a dream, and as it always has done, its not in limp mode, no loss of power, and because my car is on the motorway everyday and the DPF is clear, my car doesn't smoke!

I can put a picture on here if needs be of my clear dash, I don't know what on earth is making them think the EGR has gone?!

[golfhappy]

You're probably right in your above post, working on a comission basis. I remember back in 77 Ford/garage brought out time for doing a particular job on a car. Say service an Escort 2 hours, you can bet your boots the mechanic did it in 1 and half hours. Then he would go and get another job. They of course earned a bonus! Ask yourself these questions...were all parts given out for the service used on the service etc etc.....