Confirmation that the Tensioner was at fault resulting in some bent valves and damage to pistons.
A new engine is required for which VW will cover the cost for. The next stage is to agree a sensible settlement with regards to a £2k labour bill

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Its a 14 hour time charge Poached on Fried engine out and new one in - that VW Technical confirmed to my VWCS Case handler and to which the dealers given the system info for to time requirements.
Even with some strip down to investigate its nowhere near a £2k job as Jimmy will confirm on previous threads - more like a £1350 job before any goodwill that maybe offered. The goodwill is then calculated at 30% dealer matched by 70% VWUK but only applies when the dealer offers goodwill and to which VWUK cannot force them to.