The survey only came to me 2 weeks ago and ive had the car since end of July
Volkswagen have changed it to 8-10 weeks recently. This is meant to be fairer as any delivery issues which might affect scores can be ironed out in that time.
How many people have had their survey, I wonder. Do the questions relate only to dealer experience, or do you get the opportunity to let them know how sh!te you think VW UK and VW GmbH are?
The questions only relate to the vehicle
Section 1 - vehicle details
Section 2 - overall satisfaction with your vehicle
Section 3 - things gone wrong (with your vehicle)
Section 4 - what you like and don't like about your vehicle (scales of 1-10)
Section 5 - features and options fitted to your vehicle
Section 6 - likes about your vehicle (a small narrative section)
Section 7 - suggestions for improvement (again a small narrative section)
Section 8 - tyre puncture details if any
Section 9 - fuel consumption
There is absolutely no mention of your level of satisfaction or otherwise from ordering through to collecting apart from one question which asks you to rate your dealer. It doesn't ask you to expand on your answer if for example you have scored your dealer poorly.
That's not to say you couldn't attach a few A4 pages at the back voicing your opinion of your customer service experience if you felt the need to vent.