Haha that's the kind of horror stories I'm I'd be more receptive too!
I didn't have a good experience with Pullman, bloke really wasn't interested in making a sale. Even when I phoned them with Lookers offer and asked if they'd be able to come close they didn't phone back. This was the Durham branch.
Lookers were spot on though. I told them my budget, they came in under budget and then when I added the nav managed to do me a good deal. Also gave me a guaranteed trade in on my current car even though it'll have a fair few more miles on it.
You get yours from Pullman? Durham or Sunderland? Have to organise a photoshoot when they arrive!
I do get the impression that the Durham branch is the one people go to to pay list price and Sunderland branch are the ones more receptive to a bit of a deal - probably postcode snobbery for the Durham branch. Benfield seems to be the same in recent years - Morpeth/Hexham(Carrs)/Silverlink not interested in a deal or giving a decent part ex - Scotswood Road branch are usually more willing to get you a discount to make the sale.
Mine is coming from Sunderland branch. I think i'm a bit more impressed with their service than mcmaddy is, especially after the effort the salesman put in to rush through collection of my dad's GTD to accomodate his schedule of driving back down south with it (he lives in Southampton now) after a visit. Although my order was arsed up a bit allowing my dad to jump the allocation queue, i'm njoying my Scirocco right now, so I only feel like i'm missing out on the new toys.