Yeah, can't fault their customer service on here which is partly why I started the thread. I could have spent ages on the phone or in store trying to resolve it.
Copy of the PM that was sent:
Hi Dom,
I have passed on your order details to the CS team to look into on priority basis. If you can please wait till tomorrow morning (the CS team work till 6pm Mon-Fri) someone will definitely be in touch!
Feel free to drop me another msg if you require any further assistance...
Kind Regards,
Kunal