I've had a VW since early 2006 - with a short break (in an Audi) while waiting for my GTI to be built - I've yet to find a good, reliable and professional VW dealership. Once or twice they may perform well, and just when you think you've found a good one they let you down.
The period in the Audi was a breath of fresh air for me - great service, very professional - nothing like VW, which is a real surprise considering they are part of the same group.
I do about 35-40K miles a year, so even with long life servicing I'm in a dealership every 4-6 months. The repair centre will hopefully continue to provide great service, but I guess only time will tell.
I went with the Golf despite the dealership support, not because of it
