dTEA, How long did it take for VW to get back to you?
As an aside, i have had a few developments with my air con. It turns out that the VW garage that gave me the initial quote have added some 'extra' parts to the list of those that, they said, required replacing. None of the air con specialists or even another VW dealer (both of them are same group of garages by the way) could identify or see why anything else would need replacing. This seems to mean that nearly £300 has been added to the bill for parts that either don't exist or are not required. In addition the other VW dealer also said that they would expect a contribution from VW on this as they have had in the past and would have asked for one without prompting from me.
I am obviously going to be writing to them for an explanation of this.
This is on top of the same VW dealer, the one that appears to be trying to rip me off, measuring my tyres at the time of an air con service (the one that started all this) at three on 4 mm one at 2 mm. Then the next week after a whopping 150 miles they then failed my MOT for illegal tyres. I replaced them elsewhere (at half the price they wanted) and asked the garage who were replacing them to measure them accurately when they took them off. Guess what, three were at 4 mm and one at 2mm.
I know i should name and shame but i'll give them a fair chance to respond first and they won't have received the second letter yet. Needless to say i'm absolutely furious and will be pursuing them.