« Reply #28 on: 11 June 2011, 14:54 »
This basically sums up the nature of this thread i.e. it comes down to individual people in individual dealers with mass market makes like VW and Vauxhall. I've bought a lot of cars off a Vauxhall dealer in Harrogate and they've been top drawer every time. Miles better than any service I've had off any VW dealer I've dealt with. But that's because I see the same guys every time.
I once had this sort of relationship with a guy at Otley VW and the service was brill. Once he left the service went down the tubes - that dealer has now closed down.
So I don't think you can generalise - you'll get good VW dealers. good Vauxhall dealers but in both cases, that experience will almost entirely be driven by the individuals you deal with.
^ exactly. I had a similar thing for years with the sevice guy and one of the mechanics at my local SEAT dealer, helped by the fact they realised i worked with them when i was kid.
Not so long ago Skoda had the reputation as having the best dealerships in the VAG group. This tended to be because the were small dealerships that kept the same staff for years and knew their customers well. Then Skoda sales took off, dealerships were pressurised into investing masses of money into flashy showrooms and many dealers jumped ship to other niche marques. Skoda dealers are now no better than any others.
The big dealer groups have a heavy turnover of staff and it tends to be pot luck if you get decent ones or not looking after you and your car.
I am very happy with VW West Lodon and with my Warranty Manager. 
No comment
well okay maybe a little one......is she married? Does she want to be?
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