Fair play Al, good to see businesses going out to resolve an issue without taking the 'jobs worth' approach. You have inspired me to check your website with any future purchases I require! 
I also agree that it is very good to come on here to deal with the issue personally 
I've never ordered rom Awesome, but they certainly live up to their name! Awesome!! Think i will be using them instead now 
Anyone who runs a large business that can take their time out to sign up and reply to a thread like that has my respect
Here to help guys! I don't like seeing customers unhappy as that just makes my job more difficult. Common sense says to me the more happy customers I have, the easier it makes things for myself and my team!
spot on reply!!
Cheers mate!
Are ossum gti discount traders on here?
You'd think they would be wouldn't you?
Only costs £50 a year to be a forum trader 
Let me look into this guys! I know our yearly budget for forum sponsorship is currently overspent, but this is one forum I would like to work with!
I'll see what I can sort!
Regards, Al.
Awesome Ltd.
