Car duly dropped off with list of creaks, groans and alarm problems. Jetta TSi piked up.
It got off to a bad start when the service guy said it was too late to go out with a technician despite the woman I spoke to when I booked it in saying it would be fine.
Went rapidly downhill when the guy said most likely none of the creaks would be covered by warranty. Apparently, "if an adjustment is required to shut up a creak" VW don't pay for this to be done. It's only when a part has failed when they replace it. They only do creaks in the first 12 months. After that you're on your own.
At this point I'm afraid I went on a rant. So I said "You can't fix my £28000 car because it's older than 12 months (16 months - very old!!!!) even though it creaks like my 20 year old Mk2? Yet I could buy a Lexus for £28000 and do you really think they wouldn't fix it?"
He replied it's a directive from VW not the dealer and, to be fair, I had some sympathy with him cos he has to stand there and defend the indefencible.
Anyway, I eventually got a technician to come out with me and witness everything. So now I'm going to see what , if anything, they did. Both the service guy and the technician agreed with the stupidity of VW's stance (well, I could see they did in their eyes, they just weren't allowed to say they did) so I reckon if they really wanted to keep me they could get round it e.g. by breaking a part of the seat squab that was creaking and telling VW it was broken. There's always a way round things.
One thing the technician did say would probably be covered was the creak from the door locks which is a well known issue on Mk6s. We have, indeed, discussed it on here.
How then does this affect my future with VW? Greatly I would say because I can't get my head round a manufacturer of nigh on £30k cars telling me I only have 12 months in which to get creaks and rattles fixed. VW might be saved in this instance by the dealer (I will let you all know on Thursday how they get on when I get it back) but I feel a very strong email to VW UK coming on followed by a search for a new brand.
Rant over.......
