25 Th Anniversary No 0672

[chrisr103]

Oh dont worry ill be the customer from hell if its not right!

With working in the motor trade for a main dealers I get to hear the different ways in wich people complain about faults on their cars, I learnt quite quickly you dont get anywhere from ranting & raving,

The best way to get what you want is to build a rapour with the person your dealing with & get them on your side before getting into the main discussion of the problem

[tech1889]

im like that and then i go mental and rant and rave ! 

[chrisr103]

The warranty guy was saying that he had never  had seen 4 or 5 cases where it was the same & each of those had been resolved by VW, He then told me I would need to come back another day so he could check the depth of my paint & make sure it had never been painted,

On my second visit he proceded to check the depth, Firstly on the panel in question the reading was 160 microns, Once he saw this he said "its a bit thick that paint, I think its bee sprayed at some point"

But talking politely to him I persuaded him to check other parts of the car, Surprisingly they were 140 - 160 microns, With this he started to look at the seals on the boot, His conclusion was that it had not been repaired.

Told me it would probably be a waste to submit it to VW as they have become very funny lately & for me not to build my hopes up. I Carried on talking to him & slowly won him around & got him to submit the claim anyway & today got the call saying they will do it

[Wayne]

are square plates legal on uk spec cars ?

Yep as long as it is the correct size and type font.

[chrisr103]

New plate turned up Today,



Going to fit it with Velcro strips tomorrow so I can change it to my square one if needed 

[chrisr103]

New plate fitted



Took a few pics but not uploaded them yet

[eddypc_uk]

Took the car into VW the other week as I noticed a bit of paint bubbling on the top of the rear quater & a bit on the roof near the guttering,

Had a phone call off them 5 mins ago saying they will repair it under the 12 year corrosion warrenty & I get a loan car 

did u have to show any sort of documents when doin this? on my anni's passanger door it looks as if the paints cracking under the laquer, almost looks like a spiders web, not sure if its had paint or what but if it has would that void the warrenty?

[tech1889]

looks tiny chris..

[chrisr103]

Took the car into VW the other week as I noticed a bit of paint bubbling on the top of the rear quater & a bit on the roof near the guttering,

Had a phone call off them 5 mins ago saying they will repair it under the 12 year corrosion warrenty & I get a loan car 

did u have to show any sort of documents when doin this? on my anni's passanger door it looks as if the paints cracking under the laquer, almost looks like a spiders web, not sure if its had paint or what but if it has would that void the warrenty?

Just went into vw & asked them to look at the oaint under their corrosion waranty,

[chrisr103]

looks tiny chris..

Its quite small but you can still read it from a good distance! I have attatched it using velcro strips & also done the same to my square plate incase I do get stopped I can change it back in front of the officer, Ill be out in it tonight so that will be a good test as I will be going through the town centre