Got an e-mail from the Warranty Manager of VW Inchcape West London to say that VW Technical say the bumper deformation is standard on all GTi cars! Hence she can go no further as it is not a Warranty Issue. She asked me to get in touch with VW Customer Services giving me their phone number which was the wrong number! How very competent.
She was not at work all day but managed to send me a terse e-mail at 5 pm which is when she goes home. The bodyshop could not speak to her all day either! It seems that they tried to speak to each other 3 or 4 times yesterday but kept missing each other! How convenient.
I told the person at VW Customer Services exactly what I thought of the people I have dealt with so far and that I was willing to take this matter very much further. He agreed that it was pretty obvious that the matter had been grossly mishandled and should never have come to this. I have been given a case number and they are going to investigate further.
I am pretty furious at the total incompetence of these people. I have made it abundantly clear that I am not going to be fobbed off that easily.
Rant over.
