Just a quick update - No amendment of invoice / letter has yet been recieved from the dealer.
Phoned dealer - Theses service managers are always in meetings

Had a VW customer service dealer survey call last night, asking me if I'm ok to answer a few questions about my recent visit to wolverhampton VW, and boy did I

Now to call VW CS and let them know just how bad this dealer is.
AVOID WOLVERHAMPTON VW