Cheap Insurance bad Customer service!?!?!?

[moutains]

i had my s4 insured with bell same group as admiral £314, when i changed to mk5 gti they wanted £133 more for 9 months they told me they class the gti as group 30 i told them cobblers moved to saga £214 bell charged £42 admin. been insured with bell for 7 yrs. never again.

[Daddy Billy]

Hi,

Had a similar encounter with Admiral when renewing my dads policy on his 2.0 Passat. Got a quote online which was around £450 (with me 20yr old as named driver) which seemed quite reasonable. So went to confirm and pay over the phone and the price had gone up by £100! Was told it was a system error and the price i was given online was incorrect blah blah usual stuff.

So i argued, demanded to speak with a line manager who told me the same etc, so i requested to be put through to the underwriting department as i thought (correct me if im wrong) the law states if a product is advertised as said price then it must be sold for at that price and to find out why it had gone up.

To cut a long story short i was on the phone on and off for 2 days with no luck. Finally i was on the day of my renewal and getting p*ssed off, so i took the name and details of the manager and threatened him that if they do not sell me the policy for the price they advertised it at and therefore from the following day the car will be uninsured my dad would be unable to go to work and we would hold him personally accountable for loss of wages etc etc. He soon sh*t himself and agreed to use his "discretionary" manager discount and knocked it down to the original price! Haha....

Once you have paid that's the deal/contract.  Before they have your money they can go up and down.  but there is a fine line.   
But until you paid the contrct is not in effect.  Or somthing like that

[Deano2711]

As Wayne said try the AA next time. Gave me a price, set up the policy and insured the car straight away with no problems. Confirmed everything via E.Mail then sent it in the post as well. Phoned them the other day when someone hit my car. The first thing they asked was if I was ok !!!!  Then took all the details and arranged a courtesy car and collection of mine. All done within half an hour and I don't even have to pay any excess as it's a "non fault claim" for me. Can't praise them enough even if there price is a bit higher than some. It's the old saying....you get what you pay for  I was thinking of changing insurer's in August when my policy expires but I will now stay with them after this experience.

[MrBounce]

Buy the policy online. That way the price you see is the price you'll pay. Either that or tell them you've got a better price but want to do business with them. Simple rules of bartering. If they don't want your business, the price won't go down. 

[Daddy Billy]

Buy the policy online. That way the price you see is the price you'll pay. Either that or tell them you've got a better price but want to do business with them. Simple rules of bartering. If they don't want your business, the price won't go down. 

Amen

[Daddy Billy]

I just called Admiral to correct a mistake, they clearly made on the paper work.  (As they gave me the cheapest internet quote and they are a well known insurer I opted for them). 
Get this though.
  I explained about their mistake I keep my car over night on my drive with my Motorcycle (just throw that in there ) not in a Residential parking area.  The fellow put me on hold (to speak with an underwriter or someone that can do they changes?? ).  When he came back he has only gone and asked for a further £22.  wayne kerr and nuts to that I thought.  So I tried to take the time to explain.  I filled in the internet details and I had to run through them with the not so good sales chap before I could pay in full.  So I know full well it is something they have done to get a discount applied or a simple mistake when they have populated the field, like scrolling too far down or clicking on the wrong choice etc etc.. incidents happen. 
But I flat out refuse to accept that residential parking on the whole has any advantages over a driveway.  NB I live in a really nice, quite, very low crime, family area, which they know cause of my post code, that's not me being paranoid, it's just fact, what with their models and spread sheets. blah blah blah.
Cheeky Monkeys...
If your interested I'll let you know what the letter says as no doubt they chase for £22.  What with the struggle to generate fee income via non voice medium/portal in this climate.
If they do chase, I'll no doubt be bloody minded with a pen and see where that gets me To be fair though "All our calls are recorded for training and blah blah don't know what comes next?".

Oh and as for the punch line the previously mentioned "not so good sales chap" he was giving me the spiel about the benifits of the policy and he said Driving other vehicles So I said are these calls recorded he said "yes"..... "whyyy?"
So I said with a huge smile down the phone "coz I'm off to borrow a tank from a friend as I'v always wanted to be seen in one on my local high street and it is a vehicle after all" He back peddled very quickly and said no no no I meant any car, any car.  Proper almost laughed  Not very helpful.
Daniel

The saga continues (no pun intended). 
 So,  just after a week gone by, and no letter, chasing for the o/s premium for their mistake.  I called them up for a quote on the wifes family car (volvo XC90).  Once again, were the cheapest in the market for a reasonsble policy so I asked is it cheaper to park in Residents parking or on our drive way and they said it would be cheaper if we parked it in the residents parking space rather then our drive?!?! So I said OK I'll park it on the other side of the line and get a cheaper policy.   lol... What a crazy world we live in.  Oh yeah the other punch line is it was cheaper for the wifes car on a multiy car policy but my car would have been more expensive!?!?! by £50.  So we have one car on a multi car policy and one on a single car policy.  Weird or what. 

[Mew]

Admiral/Bell are slightly strange when it comes to where you keep your car. This is the order of price for my quotes (most expensive first), based on where the car is kept

Garage                                                                     +£25
Car Park/Railway car park/Work car park                         +£11
Driveway                                                                   0
Street                                                                      -£3
Residential Parking Area                                               -£7

Strange......

[avalon]

^^^

Am I reading this right; it's more expensive to keep your car in the garage rather than leave it in the street???



Ava

[Mew]

^^^

Am I reading this right; it's more expensive to keep your car in the garage rather than leave it in the street???

Yep, if you're with Admiral or Bell

[Chris-White]

^^^

Am I reading this right; it's more expensive to keep your car in the garage rather than leave it in the street???



Ava

Fire risk is the justification behind that one.