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Author Topic: Having a nightmare  (Read 3500 times)

Offline NORTHERNER

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  • Posts: 248
Re: Having a nightmare
« Reply #10 on: 27 August 2007, 16:02 »
My dealer was ok... new engine and 3 new alloys replaced under warranty - although it did take them 2 weeks to do all the work!
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Mk 5 GTi, Tornado Red, Leather, Xenons, 18" Monza II's, Sunroof, 6CD in Armrest, Winter pack & Tinted Windows... soon to be adding ED30 front spoiler, plus R32 sideskirts... then getting fully colour coded!
New engine fitted when car was at 27k... last one went "noisey".

Offline duzza

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Re: Having a nightmare
« Reply #11 on: 27 August 2007, 16:32 »
thats what gets me, the time it takes to get parts. I had beamers before my Ed30 and never had to wait for a part - always in stock and fixed same day! Including steering racks!! I had 2 wait 3 weeks for a new air con unit for the golf  :rolleyes:
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GTI Edition 30, Metalic grey, MFD2, Highline, R32 Wheels

Offline NORTHERNER

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Re: Having a nightmare
« Reply #12 on: 27 August 2007, 22:23 »
TBH I was OK with two weeks... I just wasn't OK with being told it would only take 1 week and then not being called!! I only found out it was going to take longer because I phoned them up on the day I was meant to collect the car!
It amazes me that the automotive service industry still lags behind basic levels of customer service... my only exception to this is when I had the Skoda Fabia vRS... had 4 services in two years and one warranty issue... all work was done well, service levels and communication was superb... all in all and excellent experience!!

Quote from: duzza on 27 August 2007, 16:32
thats what gets me, the time it takes to get parts. I had beamers before my Ed30 and never had to wait for a part - always in stock and fixed same day! Including steering racks!! I had 2 wait 3 weeks for a new air con unit for the golf  :rolleyes:
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Mk 5 GTi, Tornado Red, Leather, Xenons, 18" Monza II's, Sunroof, 6CD in Armrest, Winter pack & Tinted Windows... soon to be adding ED30 front spoiler, plus R32 sideskirts... then getting fully colour coded!
New engine fitted when car was at 27k... last one went "noisey".

Offline duzza

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Re: Having a nightmare
« Reply #13 on: 28 August 2007, 09:57 »
Quote from: NORTHERNER on 27 August 2007, 22:23
TBH I was OK with two weeks... I just wasn't OK with being told it would only take 1 week and then not being called!! I only found out it was going to take longer because I phoned them up on the day I was meant to collect the car!
It amazes me that the automotive service industry still lags behind basic levels of customer service... my only exception to this is when I had the Skoda Fabia vRS... had 4 services in two years and one warranty issue... all work was done well, service levels and communication was superb... all in all and excellent experience!!

Quote from: duzza on 27 August 2007, 16:32
thats what gets me, the time it takes to get parts. I had beamers before my Ed30 and never had to wait for a part - always in stock and fixed same day! Including steering racks!! I had 2 wait 3 weeks for a new air con unit for the golf  :rolleyes:

The VW dealer I use is probably about 20% as good as the BMW dealer I used. The thing is I really dont care that the BMW dealer had a barber or would take you to the cinema whilst your car was being serviced, I dont care that they had a B&O TV and stations to work from in their lounge (internet etc). All I cared about was that they did the job well and communicated properly. It would cost my VW dealer nothing to be as good as my old BMW dealer but they clearly just dont care as much.
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GTI Edition 30, Metalic grey, MFD2, Highline, R32 Wheels

GreyTornado

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Re: Having a nightmare
« Reply #14 on: 28 August 2007, 11:14 »
had my car since May and in that time... steering rack's been replaced... driver seat chair runner replaced... driver seat re-padded.... new coil pack.... new handbrake cover....pain in the arse but still crazy in love with her  :kiss:
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Offline 08micsta

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  • 1982 Mini 1275 Clubby
Re: Having a nightmare
« Reply #15 on: 28 August 2007, 11:53 »
Quote from: nikiGTI on 28 August 2007, 11:14
had my car since May and in that time... steering rack's been replaced... driver seat chair runner replaced... driver seat re-padded.... new coil pack.... new handbrake cover....pain in the arse but still crazy in love with her  :kiss:

I would commit suicide :kiss:

Quote
new coil pack

At least your car didnt catch alight :sick:

Better luck for the future
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