Bought a brand new factory ordered fully speced GTI, from dealer, say "X", in Sept last year. In with agreed purchase deal, dealer "X" colour-coded the front and rear bumpers, and the lower side sills. They also agreed to supply certain VW accesories at trade price.
Had quite a few problems, with both the car as built by VW, and the aftersales service by said dealer.
Just before Xmas, I was told that the owners of dealer "X" were selling the business as a whole, and that the new owners, say dealer "Y", would be carrying on the business exactly as before, from the same premises, with the same customer base, served by the same dealership staff.
The car has repeatedly been back to both dealer "X", then "Y" with exactly the same problems - I repeatedly get told they fix the problems, but they are exactly the same as before!
I wrote a firm letter to the DP, before the statutory deadline of 6 months, clearly stating my concerns individualy, detailing the problem and their rectification attempts for each item. I also stated the car "as is", in breach of the Sale of Goods Act. I also stated that the work carried out by the dealership to rectify the probs, but never actually succeding, was in breach of the Supply of Goods and Services Act. I further made a claim for compensation.
The DP wrote back, basically stating the car was covered by the VW warranty (which it obviously still is), but they denyed any responsibility for my "legal" concerns. He stated that dealer "Y" had purchased the assets from dealer "X", but denied responsibility for any liabilities, instead stating that I personally need to chase the previous owners.
Now, I am fairly conversant with the general consumer laws I quote above, and have even previously obtained a full refund in a faulty brand new car previously. My big question regards the relevent "company" or commercial laws - my understanding is that when someone purchases the "asssts" of an existing company, they also purchase the "liabilities" too!
Who is right on that issue, me, or the new stealer. If I am right, or wrong, what would be the next course of action to escalate the issue.
I would dearly love to name and shame the stealer, but only if we reach stalemate, or non-resolution of my valid concerns.
Thanks
