www.POTN.com - gets my thumbs up - WAIT, MAYBE NOT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

[Mk1Mad J - 16v]

  Pikeys Of  The  Night (thanks to mk2madman for that name )

Particularly Offensive Thieving Nobjockeys   (gotta give it to dave, he's good at these  )



They promised my manifold would be with me by the end of the week - it turned up today 

I'll be back on the road by the end of the weekend 

Lets just see how they deal with the return of my dog turd 

[Mk1Mad J - 16v]

  After several phone calls i finally recieved this:-

- Original Message --
>Date: Mon, 22 May 2006 13:48:37 +0100
>From: "Amy Elliot (POTN)"
>To: jasonjones@lineone.net
>Subject: Ashley Manifold
>
>
>Dear Jason,
>
>You have called us regarding an Ashley manifold rec'd that doesn't fit
>vehicle As long as the part has NOT been fitted to vehicle the supplier
will
>take back depending on the re-sellable condition to the re-stocking fee.
>Best way to ship goods back is via royal mail either special or recorded
>delivery you need to make sure the part is VERY securely package before
>shipping back as if it is returned to supplier damaged scratched ect...
>there will be a re -stocking fee as the item will not be in a reselllable
>condition.
>
>
>FAO: Karen
>RETURNS DEPARTMENT
>Ashley Competition Exhausts
>No: 1 New Street
>Walsall
>West Midlands
>WS1 3DF



My reply:-

From:     jasonjones@lineone.net   Add to address book
To:     "Amy Elliot (POTN)" <amy@potn.co.uk>
Cc:   
Subject:    RE: Ashley Manifold
Send:    Mon, 22 May 2006 14:42:15 +0100

HI THANKS,

WITHOUT PREDUDICE - I KNOW ITS ASHLEY'S FAULT NOT YOURS BUT....

WHETHER OR NOT YOUR SUPPLIER WILL TAKE THE WORTHLESS PILE OF S**T BACK IS
NONE OF MY CONCERN, THE MANIFOLD CLEARLY WASN'T MADE TO COMPLY WITH ANY
KIND OF QUALITY STANDARD AS IT DOESN'T FIT!!! - THEREFORE I AM FULLY ENTITLED
TO A FULL REFUND WHICH I SHALL CLAIM VIA MY BARCLAYCARD IF NECESSARY.

NOTE: I HAVE OBVIOUSLY TRIED TO FIT THE MANIFOLD IN ORDER TO FIND THAT IT
DOESN'T FIT!!!!! (I'M SURE YOU AND THE IDIOT I SPOKE TO AT ASHLEY ARE FULLY
AWARE OF THIS) HOWEVER IT HAS NOT BEEN USED (IT DOESN'T FIT!!!) - I ALSO
DON'T KNOW HOW THEY EXPECT TO RE-SELL AS IT DOESN'T FIT!!!!

THANKS AGAIN AND SORRY TO PUT YOU IN THE MIDDLE (PERHAPS YOU SHOULD RE-THINK
YOUR SUPPLIERS)
REGARDS
J.

P.S. I'VE JUST REALISED I WROTE ALL THAT WITH "CAPS LOCK" ON - I WASNT SHOUTING
BUT I CAN'T BE BOTHERED TO TYPE IT ALL AGAIN.




  Guess all I can do now is wait 

[Mk1Mad J - 16v]

  They really p!ssed me off you know!!!! - I wasted a whole weekend on the thing and they think its gonna cost me  I couldn't let it lie and did a bit of checking up on the law 

so......

From:     jasonjones@lineone.net   Add to address book
To:     "Amy Elliot (POTN)" <amy@potn.co.uk>
Cc:   
Subject:    RE: Ashley Manifold
Send:    Tue, 23 May 2006 11:06:57 +0100

Basic Consumer Law - its something your company should probably read up on!!!

http://www.consumerdirect.gov.uk/your-rights/fs_c04.shtml
http://www.uknetguide.co.uk/Shopping/Article/Your_Consumer_Rights.html
http://www.consumeraffairs.govt.nz/consumerinfo/cga/faultygoods.html

I expect a full refund & to be reimbursed the cost of returning the faulty
goods

"Your refund must come from the supplier ? the shop where you bought the
item ? not the wholesaler or the manufacturer. If you are returning faulty
goods by post, you are not obliged to do so at your own expense unless you
have previously agreed to do so."


regards
Jason.




  KNOW YOUR RIGHTS 

[Bazzer]

well it's only my 2 pennies worth, but I reckon you ought to cut them a bit of slack - it's probably just a standard thing they tell all people who've got returns. I know with all the PC equipment returns I've ever had to deal with they say the same thing. And in most cases, I'm pretty lazy and have chucked the manufacturer's packing away etc, and I've never had cause to get arsey about it...

Think you shoulda waited till they got funny (of indeed IF they got funny) before quoting law etc to them, it will only make them not want to deal with you.... And remember, you could really do with them acting on your side, as they have your dosh....

[Mk1Mad J - 16v]

They were funny with me from the moment I called to tell them it didn't fit, tried to pass me off onto Ashley Exhausts (this is illegal) and were totally unhelpful

I had to quote the law to them as they clearly don't know it themselves  hopefully they'll of read up a bit now before I call back

I've checked them out on google-earth the head office is a house on what appears to be a council estate and from what I can make out their office is in a field!!!! - DODGY AS FOOK

[...joe]

so what does POTN actually stand for?

[Mk1Mad J - 16v]

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