Have to say my experice with VWUK and VW francised dealerships is the worst I've ever come acrossed. Over the years I've bought cars from Honda ( best so far ) Ford, BMW, Renault. Never been fobbed off with so much Bullsh!t as I have with VW. Its normal, characteristics of the car, we can't find nothing wrong. Any other prestige manufacture would be embarrassed with the quality of there product. But no, VW take your money and don't give a fook!