Service plan

[Badluck]

My car was 18 months old when I bought it. It'd done 17k miles and had just been serviced. I've spoken to my local dealer and they told me that it was setup incorrectly at the factory and should have been setup on a 1 year/10k interval.

The car has now done 23k miles. I called up my dealer and he said it's possible I could get a 20k mile service done and it'd bring me in-sync. Meaning when i hit 30k i go in for the 3/year 30k service.

Does anyone know what a 5-year service plan includes. Wishful thinking is it's unlimited servicing for 5-years. Logic says it's 5 years/50k miles, whichever comes first. I should really have asked my dealer and apologise that I didn't. Does anyone have any ideas? If I wait till 30k miles and have the 30k service done, does that mean I forfeit the 20k service?

[Talk-torque]

As I understand it, all cars come from the factory set up for the long life servicing - so with the proper oil in for that and the service indicator set accordingly. The first user should get the service intervals set to suit them, which depends on their annual mileage etc. so to say the servicing was set up wrong at the factory is not true.

What is your annual mileage? If it is over about 15K, then long life servicing may be best for you. Personally, I prefer to get the oil changed etc. at 10K'ish, but that suits my mileage anyway.

I'm not familiar with the 5 year servicing plan, but they usually allow for one service a year, so you wouldn't lose out, getting it done now.

[SRGTD]

Like Talk-torque, I'm also not familiar with a 5 year VW service plan. Is this a dealer service plan rather than a VW one?

VW service plans used to be for 3 services within a 3 year period, with the services alternating between minor (oil change) service and major (inspection) service, the first being an oil change service. As far as I'm aware, VW no longer offer a 3 year service plan; the current offering is a 2 year plan consisting of 1 oil change service and 1 inspection service.

Information on service plans and what they include can be found here;

http://www.volkswagen.co.uk/owners/servicing/service-plans

[GeoBog]

Actually it wasn't set up wrong at the factory. As someone said above, all cars come set up for flexible service (i.e. longlife oil). The dealer that does the PDI on the car is responsible for setting up the service to 1year/10k if the car comes with a service plan. So in your case, the dealer messed up, not the factory.