With you saying that ive just gone out to have another go, bare with me on this guys i know im a complete newbie with the golf and i appreciate your help.
If i put either front window down using the one touch method both front windows were still protruding by a couple of cm, with you saying they should go all the way down i pushed the electric window button down again and nothing, after another 2 presses they both went all the way down so again using the one touch method i closed both front windows and lowered them again, this time they went all the way in so no glass was protruding but i could see the top of the glass sat so again after another two presses the glass disappears, this happens every time now which is better than the glass protruding but it still takes 2 further presses to have the glass completely disappear.