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Author Topic: VW Customer Services Call  (Read 3486 times)

Offline mk7gti

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VW Customer Services Call
« on: 18 October 2013, 20:47 »
Just curious has anyone else had a courtesy call from VW re their new GTI.  The chap on the phone was very interested about the delivery blocks being left in my car post PDI.
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MK7 GTI - Deep Pearl Black - Standard Spec - Ordered 10/12/2015.

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Offline Nairn1980

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Re: VW Customer Services Call
« Reply #1 on: 18 October 2013, 21:27 »
I had a call too from an Asian sounding guy asking about my new Golf.
He said "is it ok to talk or are you driving?"

I said I was driving but on hands free but he said in that case he couldn't speak to me without me pulling over - hands free was too dangerous!!

He has tried me two more times but since I'm driving I can never talk to him, what an idiot!
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Offline mk7gti

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Re: VW Customer Services Call
« Reply #2 on: 30 October 2013, 15:46 »
I've only had a call so far. Have many of you received the normal VW 10 page survey as yet?
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MK7 GTI - Deep Pearl Black - Standard Spec - Ordered 10/12/2015.

MK7 GTI - White - Standard Spec - Service Pack - Collected 11/09/2013.

Offline Aidey

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Re: VW Customer Services Call
« Reply #3 on: 30 October 2013, 16:32 »
Ive had a call asking about the dealership, nothing else
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Offline GTI7me

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Re: VW Customer Services Call
« Reply #4 on: 30 October 2013, 16:53 »
Quote from: Aidey on 30 October 2013, 16:32
Ive had a call asking about the dealership, nothing else

How long after you picked up the car did they call you?

J
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Offline Aidey

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Re: VW Customer Services Call
« Reply #5 on: 30 October 2013, 16:56 »
Quote from: GTI7me on 30 October 2013, 16:53
Quote from: Aidey on 30 October 2013, 16:32
Ive had a call asking about the dealership, nothing else

How long after you picked up the car did they call you?

J

About a week later...
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Gti Sold... ClubSport Edition 40 , ... Sold Aug 2018....

Offline mk7gti

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Re: VW Customer Services Call
« Reply #6 on: 30 October 2013, 17:17 »
I received a call after one month of ownership. I had a feeling it was a call with a purpose as they seemed keen to know if I had experienced any issues with my car to date...
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MK7 GTI - Deep Pearl Black - Standard Spec - Ordered 10/12/2015.

MK7 GTI - White - Standard Spec - Service Pack - Collected 11/09/2013.

Offline matchboy

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Re: VW Customer Services Call
« Reply #7 on: 30 October 2013, 17:49 »
I never received a call, and I chose to ignore the survey email on the grounds of saying something I shouldn't given the pathetic service I received from VW. Good job the car is the nuts  :laugh:
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Offline mcmaddy

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Re: VW Customer Services Call
« Reply #8 on: 31 October 2013, 06:42 »
had a courtesy call last night from vw adding about the car, dealer any issues etc. told them car was the thing that saved the day on the most terrible experience buying a car ever. apology from a lovely lady on the phone which I said wasn't her fault but did ruin the buying experience. said she will pass on my comments  :whistle:
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Offline monkeyhanger

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Re: VW Customer Services Call
« Reply #9 on: 31 October 2013, 07:30 »
I've a feeling I might have missed my VW CS call. Last week I just missed a call on my work phone (the contact number I always used when chasing up my car) and a colleague said "someone who sounded posh, but didn't leave a name just called and they will ring back another time".

Haven't been called back yet by whoever it was, but I suspect it was them.
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