What consumer battles have you won?

[stu646]

Around 7 years ago I was with AOL for my broadband, been with them for like 10 years as they were one of the first to offer a good home internet connection back in the day. But then they were brought out by Talktalk and my broadband coverage went down hill quick.

Was being disconnected all the time and all the customer service team would say was it was my fault..despite me never having trouble before them being taken over by Talktalk.

I asked to have my contract cancelled even though I had just signed a new 24 month contract (before they was taken over by Talktalk) they refused and said there was no chance.

What made it harder was the fact every email and phone number for the customer service team would lead to India. So I ended up ringing their main switchboard number in London and speaking to complaints manager for head office..explained everything that happened and after 4 more phones calls with him, I was allowed to leave free of charge.

[barrym381]

had audi tell me the rust on my s3 was a paint defect that was not covered by there 12year anti corrosion warranty  then want over a grand to paint an repair the roof  suppose most ppl dont argue an pay it,not me a got it done free 

[Bonzo1]

Seem to get stuck with things that require a fight, but I am more than up for it...

Best one was 4 years ago I had waited I think 3 months to take delivery of a brand new Chrysler 300C Touring. Car was on lease through Mercedes-Benz Finance, sourced through a UK main dealer. Woke up early for it arriving and looked out my window to see it on the flatbed being delivered, only to notice that the passenger door was pulled back at the top!!!

Closer inspection revealed the car had suffered an attempted break in whilst at a dealer compound, but when it was checked before delivery to me (it never was but they stated it had been) this was missed. Amongst other issues were badly damaged paint due to bird poo that had been allowed to sit on it for months and scuffs and stains inside the car on the light grey leather.

I rejected the car that morning and sent it away...the dealer initially accepted responsibility verbally but what followed was 8 months nearly of trying to either get a replacement car or the finance deal quashed - all the while M-B finance were charging me my monthly payment (which I refused to pay, but they had my deposit) and my credit history was going down the crapper.

Chrysler Germany were involved, specialist engineers, it was a joke. In the end I threatened to take it to the papers and issued formal letters and the finance company acted quickly - but then at around 3 months and after signing novation papers to transfer the deal to another buyer, it all went quiet and I heard nothing more until the following year.

Nightmare situation on what was the best I car I never owned lol...