Plusnet - award winning customer service. NOT

[The Mighty Elvi]

Plusnet. Owned by BT.

There you go then.

Speaking of shoddy customer service, Fasthosts  just credited my account £40 quid as a goodwill gesture for being an existing customer.

Tidy.

 

[Jay]

Plusnet. Owned by BT.

and run as a wholly separate company, not seen any change in their service since BT bought them out many years ago.

[The Mighty Elvi]

Plusnet. Owned by BT.

and run as a wholly separate company, not seen any change in their service since BT bought them out many years ago.

May well be. However from my quick bit if research in LinkedIn, most of their senior staff are all former BT.

Example.

Steve Woods

Director Customer Experience and Operations
PlusNet

May 2009 – Present (2 years 7 months)

o   Responsible for Customer Experience & Business Improvement strategy as well as overall accountability for all customer service and Sales operational functions

Business Improvement Consultancy: Consumer Provision
BT
Public Company; 10,001+ employees; BT.A; Telecommunications industry
April 2008 – May 2009 (1 year 2 months)

Business Consultancy: Consumer Customer Satisfaction
BT
Public Company; 10,001+ employees; BT.A; Telecommunications industry
February 2007 – April 2008 (1 year 3 months)

Business Consultancy: BT Retail 'Vital Few' Programmes
BT
Public Company; 10,001+ employees; BT.A; Telecommunications industry
November 2001 – May 2005 (3 years 7 months)

[boneybradley]

I don't know what your issue is dh?? It's simple....












Please call our Sales Number on 0800 432 0200 or 0345 140 0200, thank you. They're open 7am to 10pm Monday to Friday, and 9am to 9pm Saturday and Sunday.
(100% original post by bb  )

[cняis]

Been with Plusnet for 12 months or more, only once have I had to call the CS team. Router was not connecting to the service, checked all settings etc to no joy.

Called their CS team who (unlike Orange, formerly Wanadoo/Freeserve) were based in UK, didnt treat me like a child and gave me an answer within the hour. They even had me attempt logins with various test/diagnostic accounts they use in the mean time, and waited for me to perform the tests rather than having me hang up and redial afterwards. Orange (with whom this had happened with 3 times previously) had me speaking to various Indians with fake English names, and had to call them several times over one evening. 

[p3asa]

Another satisfied Plusnet cutomer here 

Anytime I've asked them something they have always been on the ball. However I contact them via their newsgroup that seems to be staffed with knowledgable folk rather than the script readers.

They also do their stuff on twitter if that floats your boat.