Where do I stand?

[Wayne]

As above let us know of any news.

[dave7268]

Well phoned the RAC today as I have not heard from them yet. Spoke to a woman with a lovely voice and started imaging how she looks... you know how you mind wonders.....

Ahem, anyway she put me on hold so she could find out what was happening.... 15 mins later (yes I have the patience of a saint!) she comes back and apologies for the delay but she hasn't been able to get ahold of anyone in the complaints department to speak to me but my case was open on her screen which means that someone else was looking into my complaint. I left her with my mobile number and a promise that someone would call me back very shortly. That was 3.5hrs ago now and still no call. Not very good customer service and kind of regretting going with RAC now.

I will try them again tomorrow and everyday until I speak with someone who can make a decision. Strange why their complaints department does not have a direct number.....

[dave7268]

Finally got this one resolved and in my favour too 

They took their damn sweet time but received a call from RAC customer service manager today who apologised and basically said it was all done to miscommunication between two departments and that I never should have been charged the extra. They have provided me with a full refund and waived the administration fee for the legit changes to my policy. LOL, didn't even have to threaten them with going to the financial ombudsman.

Overall an off-putting experience for my first time with the RAC and I can safely say that one this policy runs it's course I won't be using them again. But thanks to everyone for the advice, it was very much appreciated and kept my hopes up. 

[Diamond Hell]

Well phoned the RAC today as I have not heard from them yet. Spoke to a woman with a lovely voice and started imaging how she looks... you know how you mind wonders.....

Good on the phone - add two stone.  You were speaking to a munter, I'll nearly guarantee it.